Digital Support Analyst - Peterborough/HuntingdonNHS

Job summary

The Digital Support Analyst role provides support assistance to ensure the reliable operation of systems, hardware, software, and services. This position is responsible for troubleshooting and resolving user issues, in the maintenance of IT assets, supporting system upgrades, and contributing to a secure and efficient technology environment. The role requires strong customer service skills, strong digital proficiency, and the ability to prioritise and resolve issues in a timely manner.

Main duties of the job

We have an exciting opportunity to join our newly created Digital Support team, following the merge of the IT and Informatic teams.

This role will -

• Take part in a daily support rota, working across sites if required.
• Be a productive member of the team responsible for the day-to-day support, maintenance and operation of the Trust's digital infrastructure and application resources services, which may include liaison with external stakeholders including 3rd Party.
• Be aware of the Trust's centralised Data Processing facilities or other application platforms, how they are connected to the networks and how they interact with the Trust's digital infrastructure and application resources services.
• To assist wider Digital teams in the event of an emergency.
• Offer assistance and guidance to other team/department members involved in technical support.
• Comply with departmental, support and security procedures, suggesting modifications or refinements where necessary to the Digital Operational Support Leadership Team
• Maintain a level of knowledge and understanding in line with the advances in digital technology, desktop operating systems and other desktop/Hospital Information System software. Undertaking training courses provided by the Trust.

The ideal candidate should be motivated, have excellent communication and interpersonal skills and experience working within a support desk environment.

As well as the Trusts benefits, we offer hybrid working.

Job description

Please see attached detailed Job Description and Person Specification for more information regarding this role.

About us

We are committed to supporting colleagues through organisational change. Priority will be given to staff at risk within North West Anglia NHS Foundation Trust and Cambridgeshire & Peterborough Integrated Care Board.