ReceptionistNHS

Job summary

Medical Receptionist GP Practice

Working days/hours:

Monday - 8am - 13.00pm

Tuesday - 14.00pm - 18.30pm

Thursday - 8.00am - 13.00pm

Friday - 8.00am - 13.00pm

We are looking for a friendly, organised and enthusiastic Medical Receptionist to join our busy GP Practice team.

As the first point of contact for our patients, you will play a vital role in delivering a welcoming, professional and efficient service. Your responsibilities will include managing appointments, handling telephone and face-to-face enquiries, supporting patients with their needs, and carrying out a variety of administrative tasks, including processing clinical correspondence, Docman and eConsult workflows.

We are seeking someone with excellent communication skills, a caring and compassionate approach, and the ability to multitask in a fast-paced environment.

Why join us? You will become part of a supportive and dedicated team where your contribution is valued, and where you can make a real difference to patients and the local community every day.

Main duties of the job

• Provide a friendly, professional and efficient reception service to patients and visitors.
• Manage patient appointments, registrations and general enquiries, both face-to-face and over the telephone.
• Identify and appropriately direct urgent patient requests in accordance with Practice procedures.
• Handle incoming calls, messages and home visit requests, liaising with clinical staff as required.
• Undertake general administrative duties, including processing clinical tasks, correspondence, Docman and eConsult workflows.
• Maintain accurate and up-to-date patient records, including data entry, scanning and filing documentation.
• Process payments for private services and issue receipts where required.
• Maintain patient confidentiality and comply with Practice policies, data protection and safeguarding requirements.
• Support the wider Practice team to ensure the smooth running of daily operations and delivery of high-quality patient care.
• Maintain a clean, tidy and welcoming reception and waiting room environment.

Job description

Key Responsibilities1. Reception and Patient Services

• Provide a welcoming, courteous and efficient reception service to patients and visitors.
• Respond to patient enquiries in person and over the telephone, providing accurate information and assistance.
• Book, amend and cancel appointments, including new and follow-up appointments, in accordance with Practice procedures.
• Use effective communication skills and sound judgement to identify patients requiring urgent attention, ensuring they are directed appropriately without disrupting the smooth running of the Practice.
• Explain Practice procedures, registration requirements and services to new and temporary patients, ensuring all necessary documentation is completed.
• Maintain a clean, tidy and welcoming reception and waiting room environment.

2. Telephone and Communication

• Answer incoming telephone calls promptly and professionally, directing enquiries to the appropriate person or department.
• Take accurate messages and ensure they are communicated to the relevant team members in a timely manner.
• Liaise with the Duty Doctor regarding home visit requests, following Practice protocols.
• Communicate effectively and sensitively with patients, carers, healthcare professionals and external organisations.
• Handle confidential and sensitive information with discretion and professionalism.

3. Administrative Duties

• Undertake a range of general administrative duties to support the efficient operation of the Practice.
• Process clinical and administrative tasks accurately and within agreed timescales.
• Manage and action Docman correspondence and workflows, ensuring documents are appropriately processed and allocated.
• Monitor and process eConsult requests in accordance with Practice procedures, escalating clinical concerns to the appropriate team members.
• Enter and update patient information accurately on the clinical computer system.
• Scan and attach incoming correspondence and relevant documentation to the correct patient medical records.
• Support the clinical and administrative teams with other duties as required.

4. Patient Records and Information Management

• Maintain accurate, complete and up-to-date patient records in accordance with Practice policies.
• Retrieve, organise and re-file paper medical records where required, ensuring appropriate filing procedures are followed.
• Ensure patient records and documentation are maintained in good condition and stored securely.
• Handle all patient information in accordance with confidentiality requirements, UK GDPR and Practice information governance policies.

5. Payments and Private Services

• Provide patients with information regarding fees for private and non-NHS services.
• Accept payments, issue receipts and maintain accurate records of transactions in accordance with Practice procedures.

6. Teamwork and General Responsibilities

• Work collaboratively with GPs, nurses, administrative colleagues and the wider Practice team to ensure a high standard of patient service.
• Support colleagues during busy periods and contribute to the effective day-to-day running of the Practice.
• Follow all Practice policies and procedures, including safeguarding, health and safety, infection prevention and control, and confidentiality.
• Attend relevant training, staff meetings and development activities as required.
• Undertake any other reasonable duties appropriate to the role, as directed by the Practice Manager or the Partners.

About us

Station Road Surgery is a friendly and well-established GP practice based in West Wickham. We are committed to providing high-quality patient care and pride ourselves on delivering a professional, compassionate, and patient-centred service. Our dedicated team works collaboratively to support the health and wellbeing of our local community.

We are looking for a dynamic, enthusiastic and motivated individual to join our Reception Team to work in our GP Surgery in West Wickham, Bromley. As the first point of contact for patients, you will play a vital role in providing excellent customer service and ensuring the smooth day-to-day running of the practice.