Medical ReceptionistNHS

Job summary

17.5 - 37.5 hours per week

An energetic, confident and friendly receptionist is required to join our happy, hardworking and successful GP practice

We are looking for candidates with previous NHS Primary Care & EMIS experience, good communication skills and the ability to multi-task.

The role includes both front desk and back office duties.

Hours by mutual agreement to be part of a team of six staff covering 0745 to 1830, Monday to Friday.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.

Give administrative support to the clinicians, practice manager and reception manager where appropriate and as requested.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Follow practice protocols to ensure consistent and high quality care is provided to our patients.

Job description

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Scan incoming post and other documents for electronic filing of clinical correspondence

Action third party requests for medical records in accordance with practice protocol

Prepare and open up practice at start of day when on early duty

Greet & receive patients, consulting with members of practice team

Check patients in on arrival using the practice computer system (EMIS) or direct them to self-check in.

Oversee the reception area in such a way that ensures all patients are seen in turn

Deal with prescriptions

Be able to cover all reception tasks as necessary

Close and secure practice at end of day when on late duty

Process appointment requests for today/future appointments from patients by telephone and in person using the practice computer system (EMIS)

Registrations of new regular patients and temporary patients computer data entry and medical records

Maintain working knowledge of telephone system

Answer telephone calls to the practice dealing with enquiries, fielding calls where appropriate or taking messages using the practice electronic message book

Sort and date stamp all incoming patient-related mail

Scan patient-related documents onto medical records using read codes as agreed by the clinical team

Forward relevant documents to the doctor or nurse

Ensure incoming letters are scanned onto the patient record

Scan all internal paper documents on to the relevant patients record and then store the documents in line with practice procedure

About us

We have 3 GP Partners and a loyal team working to provide high quality patient care.

We are a Training practice for undergraduates, GPs and nurses, and are active in our PCN and Federation.

Our CQC rating is Good.

There are excellent transport links, including Kings Cross-St Pancras and Euston mainline train stations, Farringdon and Angel tube station within a mile of the practice.