Medical Receptionist Full TimeNHS

Job summary

Stoneycroft Medical Centre is looking for a friendly, organised and reliable Medical Receptionist to join our busy GP practice team. The successful candidate will provide an efficient and professional reception service, supporting patients, GPs, nurses and other members of the practice team.

The role requires excellent communication skills, a caring approach to patients and the ability to work effectively in a busy environment while maintaining patient confidentiality.

Main duties of the job

• Welcome patients and visitors in a friendly and professional manner.
• Answer telephone calls, deal with enquiries and direct patients to the appropriate service.
• Book, amend and cancel appointments using the practice clinical system.
• Register patients and update demographic details accurately.
• Receive and process prescription requests in accordance with practice procedures.
• Handle patient enquiries sensitively and professionally.
• Maintain accurate patient records and update information on the clinical system.
• Scan, file and process correspondence and documents as required.
• Liaise with GPs, nurses, other healthcare professionals and external organisations.
• Maintain confidentiality and comply with GDPR and NHS information governance requirements.
• Follow practice policies, procedures and health and safety guidance.
• Undertake other administrative duties appropriate to the role.
• Completing Receptionist tasks

Job description

The successful candidate will be expected to complete relevant training and comply with all practice policies, including confidentiality, safeguarding, health and safety and information governance.

The appointment will be subject to satisfactory references and appropriate pre-employment checks, including a Disclosure and Barring Service (DBS) check where required for the role.

We welcome applications from candidates who can demonstrate the necessary skills, commitment and enthusiasm for working in primary care.

About us

Stoneycroft Medical Centre is a GP practice in Liverpool providing primary healthcare services to our registered patients. We are committed to delivering safe, effective and compassionate care and aim to provide a welcoming and professional service to all patients.

We are looking for someone who shares our commitment to patient care, teamwork and continuous improvement.