Senior Team AdministratorNHS

Job summary

Are you an experienced administrator and confident team leader looking for a rewarding role that makes a difference to children and young people? We are seeking a motivated Senior Administrator to join our Community Paediatrics team at the Child Development Centre, Fir Tree Upton Hospital, Slough.

You will lead a small administration team, oversee the reception function, and ensure high-quality administrative support is provided to our clinical services for children and young people aged 0-18 years. This is a varied and rewarding role requiring strong organisational, communication and IT skills, alongside the ability to manage competing priorities and support service improvements.

We are looking for someone who is passionate about delivering excellent customer service, enjoys working collaboratively, and can inspire and support others to achieve high standards.

In return, you will join a friendly, supportive team with a strong sense of community and purpose. We offer excellent development opportunities and the chance to contribute to improving the health and wellbeing of children, young people and their families.

If this sounds like the role for you, we would love to hear from you.

Main duties of the job

• Provide a core reception service for children services supporting various teams: community paediatricians, physiotherapy, occupational therapy, speech and language therapy, nursing team and child adolescent mental health.
• Support admin manager with staff roster for reception/administration staff and arrange cover for planned and unplanned absences.
• Responsibility for all service referrals and oversee EHCP referrals.
• Lead a team environment that supports and encourages learning and development for reception, administration, and temporary staff.
• Works in partnership with other teams to streamline and remove duplication of work, seeking common aims to remove any barriers to collaboration.
• Deals with customer complaints quickly and fairly, adopting a solution focused approach.
• Ordering stock / non-stock medical supplies for community paediatrics.
• Management of medical devices; purchasing and maintenance.
• Line management of administration staff inclusive of undertaking appraisals and direct/indirect supervision and support.
• You will support the administration manager for the management of the administration function for the Community Paediatric Service.
• To provide administration support to senior management, clinical leads, and medical secretary team.
• To contribute to development and implementation of service processes and procedures including the creation of standard operating procedures as needed.

Job description

The must haves for this role:

• Ability to lead/support administration team
• Strong Information Technology skills
• Strong customer service skills
• Ability to work collaboratively with colleagues and teams

For further information about the role, please see attached job description and person specification.Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, its important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Aninder Soyan on 03003650123 or email: [email protected] wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites