Medical ReceptionistNHS

Job summary

About the Role

We are looking for a friendly, professional, and reliable Receptionist to join our busy GP practice on a permanentbasis. As the first point of contact for patients, you will play a key role in ensuring a smooth and welcoming experience for everyone visiting or contacting the practice.

Main duties of the job

Key Responsibilities

• Greeting patients and visitors in a courteous and efficient manner
• Managing appointments, telephone queries, and repeat prescriptions
• Handling patient information confidentially and accurately using our clinical system e.g. SystmOne
• Supporting the clinical team with administrative tasks
• Working collaboratively with colleagues to deliver excellent patient care
• Maintaining a calm, professional approach at all times

What Were Looking For

• Experience in a receptionist or administrative role (GP practice/NHS preferred but not essential)
• Excellent communication and customer service skills
• Strong IT skills and attention to detail
• Ability to multitask and remain composed under pressure
• A positive, flexible attitude and a commitment to teamwork
• Respect for patient confidentiality and data protection protocols

Job description

Main Duties and ResponsibilitiesReception Duties

• Greet patients and visitors in a courteous and professional manner.
• Manage incoming telephone calls and respond to patient enquiries.
• Book, amend and cancel appointments using the clinical system.
• Signpost patients to the most appropriate healthcare professional or service.
• Process patient check-ins and arrivals.
• Handle requests for home visits in accordance with practice procedures.

Administrative Duties

• Register new patients and maintain accurate patient records.
• Process repeat prescription requests according to practice protocols.
• Scan, file and distribute incoming documentation.
• Manage incoming and outgoing correspondence, including emails and letters.
• Support clinicians with administrative tasks as required.
• Ensure all patient information is handled confidentially and in line with GDPR requirements.

Patient Service

• Provide excellent customer service to patients, carers and visitors.
• Deal with challenging situations calmly and professionally.
• Assist patients with online services and registration where appropriate.
• Promote practice services and health campaigns.

Information Governance

• Maintain confidentiality regarding patient, staff and practice information.
• Adhere to all practice policies, procedures and information governance standards.
• Complete mandatory training as required.

General Responsibilities

• Work collaboratively as part of the wider practice team.
• Participate in team meetings and training sessions.
• Undertake any reasonable duties appropriate to the role.
• Support colleagues during periods of absence or increased workload.

About us

At our practice, we are committed to providing high-quality, patient-centred healthcare to our local community. We pride ourselves on delivering compassionate, accessible, and responsive services while supporting the health and wellbeing of our patients throughout every stage of life.

Our team consists of experienced GPs, nurses, healthcare assistants, pharmacists, care coordinators, administrative staff, and managers who work collaboratively to ensure patients receive the best possible care. We foster a supportive and inclusive environment where every team member is valued and encouraged to contribute their skills and ideas.

We are proud of our friendly and welcoming atmosphere. Teamwork, respect, professionalism, and continuous learning are at the heart of everything we do. We recognise that a positive working environment is essential for both staff wellbeing and excellent patient care.