Ophthalmology ReceptionistNHS

Job summary

We are seeking a motivated and professional Receptionist to join our dynamic reception team within the Ophthalmology Department at Frimley Park Hospital. This is an excellent opportunity for an individual who thrives in a fast-paced, high-demand environment and is committed to delivering exceptional administrative support.

As a key point of contact for both clinical staff and patients, the successful candidate will play a vital role in ensuring the smooth operation of our reception area. You will handle a range of responsibilities, including managing telephone enquiries, coordinating appointments and maintaining accurate records.

We are looking for someone who is detail-oriented, well-organised, and enthusiastic, with strong interpersonal and time management skills. The ability to remain professional and composed under pressure is essential.

Main duties of the job

The post holder will be working on the front line Ophthalmology Reception in the Eye Treatment Centre at Frimley Park Hospital.

We are looking for someone to cover Rotating shifts hours ranging from 8am starts and 5pm finishes

This will involve direct contact with patients, answering phone calls, booking follow up appointments for the day as well as processing appointments outstanding from the day before and general front line admin support. There is a rotation within the reception team to cover the emergency clinic (still based in the Eye Treatment Centre) and book their appointments.

The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The post holder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in the outpatient area is efficient, with all patients and visitors greeted in a friendly and polite manner.

Job description

For a full list of tasks and responsibilities please refer to the job description and person specification.

We reserve the right to close this vacancy early if sufficient applicants have been received

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo