Information Governance AdministratorNHS

Job summary

We have 2 x full-time posts at 37.5 hours per week and 1 x part-time post at 18.75 hours per week available.

This role is part of the highly motivated Information Governance Team, which provides information governance support and expertise across the Trust. The post holder will support the efficient and effective delivery of information governance services, including administrative duties, allocated workstreams, and the administration, creation and adaptation of information governance processes. The role requires an organised individual who can work flexibly, manage competing priorities, meet tight deadlines and provide excellent customer service.

The post holder will support the delivery of key statutory processes, including Subject Access and Freedom of Information requests, and contribute to ensuring statutory deadlines and key performance indicators are met. The post holder will support colleagues in ensuring responses to requests are managed within the parameters UK data legislation.

Main duties of the job

Support colleagues to deliver, Subject Access and Access to Health Records processes by acknowledging, fielding and resolving requests within statutory timeframes.

Download and printing clinical records as part of the Subject Access process.

Proofread clinical records prior to release, ensuring third-party data is removed and individual information rights are upheld.

Support the clinical teams with the retrieval of archived records and processing of requests for clinical information from other Trusts.

Escalate issues where statutory deadlines are at risk of not being met or where concerns are identified.

Support the maintenance and development of electronic filing systems within the Information Governance Team, ensuring compliance with Trust policies and best practice.

Produce word processed documents such as letters and reports, ensuring sensitive information is handled appropriately.

Handle telephone calls into the Information Governance Team, resolving, prioritising and handing on calls as appropriate.

Provide senior administrative support to short- and medium-term projects within the Information Governance Team and support the IG Management Team as required.

Job description

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.