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Customer Service & Admin

National Security Vetting AdministratorMinistry of Justice

Jarrow, London, Newport, Sheffield Permanent, Full Time, Part Time, Part Time/Job Share, Flexible Working The national salary range is £25,582 London salary range is £30,109. Your salary will be dependent on your base location
Posted 27 October 2026 Closing date 10 November 2026
Checked 3 days ago · still listed on the Ministry of Justice jobs site Closes in 10 days · 10 Nov 2026

Grade    AO

Location    102PF London, Newport, Jarrow and Sheffield

Team    Group Security- Personnel Security-National Security Vetting Team

Deputy Directorate    Group Security, Counter Fraud and portfolio

Directorate    Security Information Directorate (SID)

Team overview

Join the newly established Personnel Security Team, our dynamic remit includes National Security Vetting (NSV), Overseas Security Travel, and the increasingly critical area of Insider Risk Management. We are dedicated to providing outstanding, customer-centric personnel security services and playing a key role in supporting the department with expert insider risk identification, management, and analysis.

Job summary

MOJ Group Security is looking to recruit a Vetting Administrator to join our newly established team to support in the delivery of a high-quality Personnel Security and National Security Vetting (NSV) service to the wider MOJ estate.

The post holder(s) will be responsible for providing high-quality administrative support to ensure the smooth running of the department, as well as supporting the effective delivery of NSV for all departments across the MOJ and its Agencies.

This is an ‘admin heavy’ role with two prominent workstreams: 1- Vetting Operations which is responsible for the end-to-end process of NSV applications in which you will sponsor cases and issue links. Creating records and maintaining them on the NSV database. 2- Supporting the HEO/EO in ensuring all Aftercare is applied and maintained where applicable, running reports and issuing monthly and renewal reminders. Responding to all emails in a timely and professional manner, confirming clearances, unlocking accounts and re-registering timed out applications escalating all difficult queries to the Vetting Team Co-Ordinator. Maintaining the National Security Vetting Contact (NSVC) network.

Responsibilities, activities, duties

  • Provide high-quality administrative support to the department and senior managers.
  • Manage the National Security Vetting (NSV) Team mailbox, ensuring timely and professional responses to all queries.
  • Sponsor all Ministry of Justice (MoJ) NSV applications via the UKSV NSVS Portal, including issuing reminders and unlocking accounts or reissuing timed-out links.
  • Maintain accurate and up-to-date records of all NSV applications, including initiating transfer/share requests and updating personal circumstance changes received from UKSV.
  • Process and log all ASAFs (Aftercare Security Assessment Forms) and other relevant documentation.
  • Generate, review, and action reports from internal and external systems.
  • Maintain key resources such as the NSV Contact List, Vetting Matrix, and SharePoint Hub.
  • Support the planning and delivery of departmental projects and administrative initiatives as required.
  • Respond flexibly to team needs by undertaking additional administrative tasks as necessary.
  • Proactively pursue personal and professional development opportunities.

Behaviours

  • Making Effective Decisions
  • Delivering at Pace
  • Working together
  • Seeing the Bigger Picture

Essential skills/experience

  • Proven ability to work with high accuracy and attention to detail
  • Excellent communication skills, written and spoken
  • Competent IT user with experience in MS Office suite of applications
  • Experience in supporting colleagues in a team environment to achieve set objectives
  • Experience of working under pressure handling multiple tasks and prioritising your own workload
  • A willingness to undergo National Security Vetting in order to achieve SC, including ongoing adherence to the standards and behaviours expected of a clearance holder. National security vetting: clearance levels - GOV.UK

Desirable skills/experience

  • A background in personnel security, particularly a knowledge of National Security Vetting processes and/or pre-employment screening and administration tasks.
  • Experience of and a high level of competence in, administrative tasks gained through working in an office-based or other relevant environment (private/public sector).
  • A proven ability to deliver an ‘at volume’ service consistently and at pace, whilst adhering to service and policy standards
  • Experience in managing a functional mailbox.
  • Experience in customer service.
  • An understanding of the principles of data protection and a strong commitment to confidentiality and discretion when handling sensitive personal or organisational data

Employment screening required

  • BPSS
  • SC

Work hours

Permanent, full time, part time, flexible working

Application Process

This vacancy will be assessed using the Civil Service Success Profiles framework, with a focus on Behaviours.

As part of the application process, you will be required to provide a specific 250-word STAR (Situation, Task, Action, Result) example for each of the four specified behaviours, demonstrating how you meet the essential criteria for the role. If we receive a high volume of applications, an initial sift will be conducted against the lead behaviour, Making Effective Decisions. Candidates who successfully meet the required standard will then progress to a full sift of their application.

Candidates who are shortlisted will be invited to attend a panel interview. During the interview, you will be asked a combination of strength-based questions and behaviour-based questions aligned to the four assessed behaviours.

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