Digital Business AnalystNHS

Job summary

We are looking for an experienced Digital Business Analyst to join Central and North West London NHS Foundation Trust (CNWL) Digital and support the delivery of major transformation programmes across the Trust.

Working collaboratively with colleagues across CNWL Digital, clinical and corporate services, Business and Transformation (B&T), and Business Intelligence (BI), you will help services understand complex problems, identify opportunities for improvement, and translate user, service and organisational needs into clear, evidence-based requirements.

This is a varied and influential role spanning discovery, service redesign, process improvement, requirements development, implementation and optimisation. The focus is on digitally enabled transformation--using technology, data and information to support meaningful improvements in services, pathways and ways of working, rather than delivering technology in isolation.

Main duties of the job

You will lead business analysis across complex transformation programmes, working with clinical, operational, corporate and digital colleagues.

You will:

• Lead discovery and business analysis activities from early problem definition through to implementation and optimisation.
• Facilitate workshops, interviews, process-mapping and stakeholder engagement.
• Analyse patient, staff and information journeys and identify opportunities for improvement.
• Develop current and future-state processes, user journeys and service models.
• Elicit, analyse, prioritise and manage business, user, functional and non-functional requirements.
• Support options appraisal, business cases, benefits identification, testing and implementation.
• Provide clear, evidence-based analysis and recommendations to programme teams and senior stakeholders.
• Help ensure solutions remain aligned with service needs, user needs and agreed outcomes.

The role requires someone who can work confidently with complexity, differing perspectives and changing priorities while

Job description

The Digital Business Analyst will take responsibility for business analysis across assigned transformation programmes.

You will work with stakeholders to understand the problem being addressed, current service arrangements, user needs and expected outcomes before solutions are defined.

Responsibilities will include:

• Planning and delivering proportionate business analysis activities across complex programmes.
• Undertaking discovery, process analysis and service redesign.
• Mapping current and future-state processes, pathways, user journeys and information flows.
• Facilitating inclusive workshops and structured engagement with a wide range of stakeholders.
• Developing and maintaining clear, prioritised and traceable requirements.
• Identifying risks, dependencies, constraints, assumptions and opportunities.
• Supporting options appraisal, business cases, procurement and benefits realisation.
• Working with service, clinical, application, data and technical colleagues throughout design and delivery.
• Supporting testing, implementation, transition, hypercare and optimisation.
• Producing clear analysis products, reports and recommendations for programme and governance forums.
• Promoting consistent business analysis approaches and supporting the development of business analysis capability across CNWL Digital.

The successful candidate will need strong analytical, facilitation, communication and stakeholder-management skills, together with demonstrable experience of business analysis within complex transformation, digital change or service redesign.

About us

CNWL provides a wide range of mental health, community health, addictions, learning disability, prison, sexual health and specialist services.

CNWL Digital works across the organisation to support safer care, better experiences, improved access, greater productivity, integrated working and sustainable service delivery.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK