MSK Clerical OfficerNHS

Job summary

Clerical Officer- 30hrs

The main responsibilities of this role include welcoming patients and visitors to the department, scheduling therapy appointments, and managing phone calls and messages for the department. The postholder will also perform routine administrative tasks such as filing documents, photocopying and scanning. This position operates under the supervision of a Therapy Admin Lead.

Main duties of the job

Be the first point of contact for patients attending the service, greeting them promptly and ensuring they feel welcome. Process patient arrivals and book follow up appointments and complete outcomes using the OASIS system, as guided by qualified staff. Respond face to face and telephone enquiries from patients, the public and other staff members, providing basic information as needed.

Job description

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)