Healthcare Assistant (Zero Hour) - StevenageNHS

Job summary

Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bed-watch to supporting patients in places of safety.

Main duties of the job

Responsibilities will include: Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support Drive ambulances when required, ensuring safe, smooth and timely journeys Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests Follow safeguarding policies for both children and adults, always keeping safety and well-being as the priority Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction

Job description

Job Opportunity Your Role & ResponsibilitiesAs part of the Prometheus Safe & Secure team, you will play a vital role in delivering safe, compassionate and person-centred care to individuals experiencing mental health challenges.

From supporting patients during secure transfers to providing reassurance in challenging situations, you will help ensure that every individual is treated with dignity, respect and professionalism.

Working alongside experienced healthcare professionals, you will contribute to patient safety, wellbeing and positive outcomes.

Key ResponsibilitiesPatient Care & Support

• Assist qualified nurses in delivering safe and effective patient transfers.
• Provide compassionate, person-centred care while maintaining patient dignity, comfort and wellbeing.
• Offer reassurance, emotional support and crisis intervention to individuals experiencing mental health difficulties.

Safety & Crisis Management

• Respond calmly and professionally to challenging situations and emergencies.
• Apply appropriate de-escalation techniques and approved interventions in line with training and company policies.
• Follow safeguarding procedures to protect vulnerable adults and children.

Patient Transfers & Transportation

• Drive company ambulances when required, ensuring safe and comfortable journeys.
• Conduct pre-journey vehicle and equipment checks, promptly reporting any concerns.
• Support safe patient movement and transportation in accordance with risk assessments and care plans.

Communication & Documentation

• Complete accurate patient records, risk information and clinical handovers to ensure continuity of care.
• Communicate effectively with patients, colleagues and external healthcare professionals.
• Build positive working relationships while promoting equality, diversity and inclusion.

Professional Development & Compliance

• Participate in mandatory training, team meetings and professional reviews.
• Maintain high standards of professionalism, confidentiality and accountability.
• Follow Prometheus policies, procedures and relevant healthcare legislation.

Making a Difference Every DayAt Prometheus Safe & Secure, every journey matters. Your compassion, professionalism and commitment to patient safety will help make challenging experiences safer, calmer and more reassuring for those in our care.

About us

At Prometheus Safe & Secure, we believe diversity strengthens our team and enhances the care we deliver. We are committed to recruiting from all backgrounds and ensuring every applicant is treated with fairness, respect and dignity. When hiring, we base decisions on skills, experience and potential, not on race, gender, age, disability, religion, sexual orientation or any other characteristic. We actively seek to remove barriers from our recruitment process and support equal opportunity: from inclusive job descriptions to accessible interview arrangements.