Primary Care AdministratorNHS

Job summary

Primary Care Service Administrator BracknellFull-time | Permanent | MondayFriday, 8.30am4.30pm |

Enjoy keeping things organised, working with people and making a difference? Join our primary care team at EBPC.

Were looking for an experienced, approachable and organised Service Administrator to help keep our primary care services running smoothly.

This varied role combines service administration with reception cover as part of your responsibilities. From organising clinics and supporting colleagues to welcoming patients, your work will help our clinical teams deliver responsive, high-quality care.

If you have experience working in a GP surgery, a working knowledge of EMIS and a friendly, practical approach, we would love to hear from you.

Main duties of the job

Working closely with the Primary Care Manager, clinicians and local GP practices, you will support the day-to-day coordination of our same-day and Enhanced Access services.

You will be part of a supportive team where clinical and non-clinical colleagues work together, share knowledge and help each other. This is an opportunity to build on your primary care experience and contribute to services that make a difference to patients.

Job description

Working closely with the Primary Care Manager, clinicians and local GP practices, you will support the day-to-day coordination of our same-day and Enhanced Access services.

You will be part of a supportive team where clinical and non-clinical colleagues work together, share knowledge and help each other. This is an opportunity to build on your primary care experience and contribute to services that make a difference to patients.

What youll be doing

Creating and maintaining clinics, appointment schedules and clinician rotas on EMIS.

Coordinating bookings and supporting GP practices that access our services for their patients.

Responding to enquiries from patients, surgeries and their colleagues, resolving queries or directing them to the appropriate person.

Providing reception cover as required, including welcoming patients, checking them in, answering telephone calls and liaising with clinicians to support the smooth running of clinics.

Maintaining accurate patient records and preparing correspondence, reports and other documents.

Supporting the clinical team with administrative tasks and following up outstanding actions.

Assisting the Primary Care Team with daily administration, identifying priorities and escalating issues promptly.

Supporting staff induction, including coordinating IT equipment, smartcard access and EMIS training, and following up mandatory training completion.

Handling confidential information securely and following EBPC policies and procedures.

What we offer

Contracted Monday-to-Friday hours.

NHS Pension.

20 days annual leave plus bank holidays, pro rata.

Sick pay.

Blue Light Card discounts.

Free on-site parking.

Opportunities for progression

On site cafe.

A supportive team and the opportunity to contribute to local primary care services.

About us

EBPC is a not-for-profit social enterprise delivering NHS urgent and primary care services across East Berkshire.

Since starting as a GP out-of-hours service in 1997, we have grown into a team of around 400 colleagues delivering more than 20 services, including general practice, NHS 111 clinical assessment, out-of-hours care and services supporting Primary Care Networks.

By joining us, youll be part of a team helping local people access the care they need.

We welcome applications from people of all backgrounds and are committed to a fair and inclusive workplace. All colleagues share responsibility for protecting confidentiality, promoting patient safety and safeguarding children and adults.