Reception AdministratorNHS

Job summary

A GP Receptionist at Cambridge street Surgery plays a vital role in ensuring the smooth and efficient running of a busy GP surgery. The role involves providing a professional, friendly and welcoming service to patients, handling enquiries, managing appointments and supporting the clinical and administrative teams.

The receptionist will use SystmOne clinical software to book and amend appointments, update patient records, process patient information and support the day-to-day administration of the practice. The role requires excellent communication and organisational skills, a caring and professional approach, and the ability to work effectively in a fast-paced environment.

Main duties of the job

• Welcome patients and visitors in a friendly, professional and courteous manner.
• Answer telephone calls, respond to patient enquiries and direct calls to the appropriate team member.
• Book, amend and cancel appointments using SystmOne.
• Register new patients and update existing patient details accurately.
• Handle confidential patient information in accordance with GDPR and practice confidentiality policies.
• Manage incoming and outgoing correspondence, emails and other administrative tasks.
• Process prescription requests and other patient requests in line with practice procedures.
• Liaise with GPs, nurses, healthcare professionals and other members of the practice team.
• Maintain accurate records and ensure patient information is entered correctly onto SystmOne.
• Deal with sensitive or challenging situations calmly, respectfully and professionally.
• Follow practice policies, procedures and safeguarding protocols.
• Support the smooth running of reception and assist colleagues when required.

Job description

Core Duties1. Patient Contact & FrontDesk Responsibilities

• Greeting patients and visitors professionally.
• Handling phone calls, online requests, and facetoface enquiries.
• Signposting patients to appropriate services using triage protocols.
• Managing difficult conversations and maintaining patient confidentiality.

2. Appointment & Clinic Flow Management

• Booking, cancelling, and amending appointments accurately.
• Monitoring patient flow into consulting rooms and informing clinicians of delays.
• Supporting seasonal clinics e.g., flu clinics.

3. Prescription & Clinical Admin Support

• Processing repeat prescription requests and escalating issues to clinicians.
• Handling clinical messages, results queries, and document scanning.

4. Patient Registration & Records

• Registering new and temporary patients and updating demographic details.
• Ensuring accurate data entry and maintaining up to date patient records.

5. Operational & Premises Support

• Keeping reception and waiting areas tidy and safe.
• Preparing consulting rooms
• Following health and safety, infection control, and data protection procedures.

6. Communication & Teamwork

• Liaising with GPs, nurses, and admin teams to support smooth operations.
• Sharing updates and supporting colleagues during busy periods.

About us

Small Family run Practice with a great working environment with friendly staff members. We are part of Central Health Partnership PCN working collaboratively to meet the health needs of the local population.