Receptionist - Inpatient Mental HealthNHS

Job summary

Be the welcoming face of our Mental Health Services!

Hampshire and Isle of Wight Healthcare Mental Health Services within Portsmouth and Southeast Hampshire division cover a variety of different services including inpatient facilities for both adults and older persons, community services including rehab, crisis and health and wellbeing, and learning disabilities.

Are you a friendly, organised, and compassionate individual who enjoys helping others? We're looking for a Mental Health Receptionist to join our dedicated Business Administration Support Team and play a vital role in supporting our mental health inpatients services in Portsmouth.

Based at St James' Hospital, you'll be the first point of contact for service users, carers, visitors, and colleagues, helping to create a positive and professional experience for everyone who accesses our AMH and OPMH services.

This is a fantastic opportunity to join our supportive teams where your contribution will make a real difference every day.

This is a part-time post of 22.5hours working Wednesday, Thursday and Friday 8:30am until 4:30pm (please note we are not able to flex with these days/times).

Main duties of the job

Greet all patients, staff and visitors at reception, maintaining the reception area and consulting/meeting rooms.

Answering calls including sensitive calls from service users and other agencies, ensuring queries are forwarded accurately and promptly.

Dealing with emails relating to the services via shared mailboxes.

To work as part of skill mix team to provide a comprehensive administrative support to our inpatient service.

To always prioritise effectively and manage own workload whilst maintaining confidentiality and diplomacy both independently and as part of a team.

To carry out other duties as necessary to meet the changing needs of the service, in accordance with management of requirements and appropriate to banding.

All duties will be carried out within the Trusts Information Governance, recording, and data sharing procedures and guidance.

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence