Deputy Practice ManagerNHS

Job summary

An exciting opportunity has arisen for a highly motivated and organised Deputy Practice Manager to join our friendly and forward-thinking team at New Southgate Surgery. This is a part-time position for 32 hours per week.

New Southgate Surgery is a well-established, high-performing GP Practice serving approximately 14,000 patients in Wakefield. We have a long-standing reputation for delivering high-quality primary care services and pride ourselves on maintaining excellent standards of patient care, teamwork, and innovation.

Located in Wakefield, the Practice benefits from excellent transport links and is within easy reach of Leeds, Bradford, Sheffield, and Manchester, making it an attractive location for candidates across West Yorkshire and beyond.

We are seeking an enthusiastic Deputy Practice Manager to support the Practice Manager and GP Partners in the operational leadership and day-to-day management of the Practice. This is an excellent opportunity for an individual looking to further develop their management career within Primary Care while helping shape the future direction of a successful and growing organisation.

The successful candidate will work alongside an experienced and collaborative multidisciplinary team including GPs, nurses, healthcare professionals, and administrative staff, all committed to delivering outstanding care to our patients.

Main duties of the job

The Deputy Practice Manager will play a key role in supporting the smooth and efficient running of the Practice.

Responsibilities will include:

Operational Management

Human Resources

Patient Services

Governance and Compliance.

Finance and Business Support

Information Technology

Leadership and Strategic Development

Job description

The main responsibilities will include:

Operational Management

• Supporting the day-to-day operation of the practice.
• Assisting with the development and implementation of practice policies and procedures.
• Supporting workforce planning, rota management and leave coordination.
• Monitoring operational performance and identifying opportunities for service improvement.
• Assisting with premises and facilities management.

Human Resources

• Providing line management support to reception and administrative teams.
• Supporting recruitment, induction and staff development activities.
• Assisting with appraisals, probation reviews and performance management.
• Promoting staff wellbeing and positive team culture.

Patient Services

• Supporting delivery of an excellent patient experience.
• Assisting in the management of patient feedback and complaints.
• Helping ensure appropriate access to appointments and services.
• Supporting patient-centred service improvements.

Governance and Compliance

• Assisting with CQC compliance and quality assurance activities.
• Supporting information governance, GDPR and health and safety requirements.
• Maintaining practice policies, risk assessments and governance documentation.
• Supporting incident management and organisational learning.

Finance and Business Support

• Assisting with budget monitoring and resource management.
• Supporting payroll and staff administration processes.
• Processing invoices and supplier payments as required.
• Supporting contractual reporting and practice performance monitoring.

Information Technology

• Supporting the effective use of clinical and administrative systems.
• Liaising with IT providers regarding system performance and development.
• Supporting digital transformation and innovation projects.

Leadership and Strategic Development

• Supporting the achievement of practice objectives.
• Contributing to service development and quality improvement initiatives.
• Deputising for the Practice Manager where appropriate.
• Supporting the continued growth and success of the organisation.

About us

New Southgate Surgery is a busy, innovative, and highly regarded training and teaching Practice committed to providing high-quality, compassionate care to our population of approximately 14,000 patients.

We are proud of our supportive culture and strong team ethos. Our staff work collaboratively across clinical and non-clinical disciplines, recognising that excellent patient care is achieved through effective teamwork and mutual respect.

As a Practice, we are committed to continuous improvement, embracing innovation and developing our workforce. We value initiative, professionalism, and a positive attitude, and we actively support training and personal development opportunities.

This is an opportunity to join a Practice with a clear vision for the future while working within a friendly environment where your contribution will genuinely make a difference.

What We Offer

• Opportunity to work within a respected and established GP Practice.
• Supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• Involvement in service development and quality improvement initiatives.
• NHS Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing support and training opportunities.