AdministratorNHS

Job summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

9.75 hours per week working Tuesdays 08.30-12.45 and Wednesday 13.00-18.30

Interviews for this vacancy will take place w/c 23rd November

Main duties of the job

Duties and responsibilities will include, but not be limited to:

• Being the initial point of contact for patients contacting the Practice, whether on the telephone, face to face or via online methods
• Relaying messages to patients via a range of methods
• Updating rotas and clinics on the clinical system
• Franking outgoing post
• Supporting the administrative responsibilities around vaccination campaigns
• Scanning clinical letters and attaching them to the correct patient records
• Processing new patient registrations
• Booking appointments for a range of appointment types
• Dealing with general enquires
• Signposting patients to relevant services
• Supporting patient recalls and appointments: blood tests and chronic disease clinics
• Transfer and processing of medical records
• Other relevant duties identified by the Management and partners

Job description

Duties and responsibilities will include, but not be limited to:

• Being the initial point of contact for patients contacting the Practice, whether on the telephone, face to face or via online methods
• Relaying messages to patients via a range of methods
• Updating rotas and clinics on the clinical system
• Franking outgoing post
• Supporting the administrative responsibilities around vaccination campaigns
• Scanning clinical letters and attaching them to the correct patient records
• Processing new patient registrations
• Booking appointments for a range of appointment types
• Dealing with general enquires
• Signposting patients to relevant services
• Supporting patient recalls and appointments: blood tests and chronic disease clinics
• Transfer and processing of medical records
• Other relevant duties identified by the Management and partners

In addition to the main responsibilities, the Administrator may be requested to:

• Action incoming emails and correspondence as necessary
• Scan patient related documentation and attach scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota
• Display promotional material on the allocated noticed boards and in the waiting room

About us

We are a small friendly GP Practice with around 5300 patients. Our clinical team includes 2 GP Partners, an Advanced Nurse Practitioner and a team of Nurses and Health Care Assistants. We teach Medical Students and a training Practice for GP Registrars.