Receptionist/Administrator (Allesley Village)NHS

Job summary

The Administrator/Receptionist will provide high-quality administrative and reception support to the Practice, with a particular focus on patient registrations, accurate record keeping and general administrative duties.

The role involves regular communication with patients, colleagues and external organisations by telephone, face-to-face, email and other electronic methods. The postholder will also support reception services, including managing patient enquiries, appointments and home visit requests, contacting patients on behalf of the clinical team and helping patients access appropriate Practice and wider healthcare services.

The successful candidate will need to be highly organised, computer literate and accurate, with excellent written and verbal communication skills and a professional, patient-focused approach.

We currently have up to 37.5 hours per week available and are happy to consider a range of working patterns. These hours may be offered as one full-time position or split between successful candidates, so we welcome applications from candidates seeking either full-time or part-time hours. Final working patterns will be agreed based on the needs of the Practice and the availability of the successful candidate(s).

Main duties of the job

This is a varied administrative and patient-facing role supporting the day-to-day running of a busy GP Practice. A key focus will be processing patient registrations, maintaining accurate patient information and completing a range of administrative tasks.

You will also communicate regularly with patients by telephone, email and face-to-face, respond to enquiries and provide reception support when required. The role involves using a number of computer systems, so you will need to be confident with IT, well organised and accurate, with excellent written and verbal communication skills.

We are looking for someone who is professional, approachable and able to manage a varied workload while providing a high standard of service to our patients and Practice team.

Job description

Main duties of the job

• Provide a welcoming, professional and helpful reception service to patients and visitors.
• Respond to patient enquiries face-to-face, by telephone and electronically, directing them appropriately.
• Book, amend and cancel appointments and process home visit requests.
• Register new patients and maintain accurate patient information on clinical systems.
• Process incoming correspondence, scanning and filing documents accurately onto patient records.
• Undertake general administrative duties including data entry, document processing, email, filing and correspondence.
• Communicate with patients, clinicians and other healthcare professionals and organisations.
• Support patients to access appropriate practice and wider healthcare services.
• Maintain accurate and confidential patient records in accordance with practice procedures and information governance requirements.
• Work flexibly as part of the wider practice team, providing cover and support where required.
• Complete mandatory training and follow practice policies relating to confidentiality, safeguarding, infection prevention and control, equality and health and safety.

About us

We are an established training Practice committed to delivering high-quality patient care through a diverse and skilled team, working together to meet the needs of our practice population.

We offer a supportive and nurturing working environment and are committed to the learning and development of all our staff. We embrace best practice and innovative technologies to continually improve our services and the experience of our patients.

You will be joining a friendly and supportive team where your contribution will be valued, your skills respected and your development encouraged.