ReceptionistNHS

Job summary

The GP receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.

Main duties of the job

To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with external agencies such as secondary care and community service providers.

Job description

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and online requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to;

1. Action incoming emails and correspondence as necessary

2. Complete opening and closing procedures in accordance with the rota

3. Partake in audit as directed by the audit lead

4. Support admin team, providing cover during absences

5. Scan patient related documents and attach scanned documents to patients healthcare record

This is a part-time vacancy with regular afternoon hours. You may be required to cover earlier shifts during periods of annual leave.

All hours will be worked between 08:00 and 18:30, Monday to Friday

About us

Stockingford Medical Centre is a long-established GP practice dedicated to providing high-quality, patient-centred primary care to the local community. With a small but dedicated team, the surgery aims to deliver excellent patient experience whilst ensuring the highest level of care.

The practice offers a full range of general medical services, including routine and urgent appointments with a team of clinicians, minor surgery, and health reviews. With an emphasis on patient care, Stockingford Medical Centre is committed to adopting innovative approaches, enhancing communication, and working collaboratively with local health partners to meet the evolving needs of its patients. As part of Apollo PCN, the surgery also supports the delivery of specialised clinics.