GP ReceptionistNHS

Job summary

CQC review date: 11.9.2026 GOOD

Our work environment includes:

• Modern office setting
• Growth opportunities

We are looking for a professional and experienced receptionist to work in our busy clinic. As part of our team, the successful candidate will be responsible for greeting patients and administrative tasks such as scheduling appointments, answering phones, and using digital platforms to respond to patients' queries. There are always opportunities to develop the roles of our staff in line with the ever-changing work we do as an NHS health service provider.

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Education:

• GCSE or equivalent (required)

Experience:

• Medical Receptionist: 1 year (required)
• working with EMIS system: 1 year (required)

Language:

• Fluent English (required)

Work Location: In person

Main duties of the job

We seek a reliable individual who enjoys interacting with patients and maintains a positive attitude in a fast-paced environment.

General responsibilities are:

Greet and direct patients and visitors.

• Accurately answer telephones, screen calls, and direct calls to appropriate individuals.
• Provide phone support to other departments.
• Answer questions and assist patients in completing registration , appointment request when it is presented via online , face to face or via telephone.
• Triaging patient efficiently
• Good working in teams
• Good communicator

Job description

We are looking for a friendly, professional and motivated GP Receptionist to join our busy and supportive practice team. The successful candidate will be the first point of contact for patients, providing an efficient, compassionate and welcoming service both face-to-face and over the telephone. Responsibilities include managing appointment requests, handling patient enquiries, processing administrative tasks, maintaining accurate patient records and supporting the smooth running of the practice. The role requires excellent communication and organisational skills, attention to detail, the ability to work under pressure and a commitment to patient confidentiality. Previous experience in a GP practice or healthcare setting would be an advantage, but a positive attitude, reliability and a willingness to learn are equally important.

About us

Adelaide Medical Centre is a well-established four-partnered teaching and training practice located within five minutes walking distance of the beautiful Primrose Hill in NW3.

Our professional, agile, and innovative team provides services to a richly varied population of 11500 patients. We seek an experienced receptionist to join our solid democratic, happy and balanced team.

We have an excellent communication structure between the clinical, partners and administration groups and strive to deliver exemplary patient-centred service, and our front-line staff plays a crucial role in achieving it.