Receptionist - DarnallNHS

Job summary

We are looking for a Part-time Receptionist to join our team and play a vital role in helping patients access the care and support they need.

This is a close-knit and supportive team where colleagues work together to keep the practice running smoothly and ensure every patient feels welcomed, valued and respected.

For more information, please email Paula Rodgers, Support Manager on [email protected]

Main duties of the job

Darnall Primary Care Centre is a large busy practice serving a diverse local community, you will be the first point of contact for patients providing a warm and approachable welcome and excellent customer service and support to patients alongside efficient administrative support to the practice, clinicians and wider team.

Job description

• Welcome patients as the first point of contact checking their details and supporting them through their journey in practice.
• Complete a number of administrative duties including answering the phones, replying to email queries, registering patients, updating records, supporting with prescription requests and scanning or processing documents and post.
• Act as a chaperone during clinical examinations when required, ensuring patients / clinicians are supported in line with practice policies and procedures.
• Liaise with other agencies, secondary care providers, patients, families and carers on behalf of clinicians when requested.
• Handle any task or enquiry in a professional and friendly manner ensuring we give the best customer service to patients and visitors.
• Use SystmOne for booking, amending or cancelling appointments, updating contact details and support clinicians with prescriptions, letters or notes for patients.
• Manage requests, respond to enquiries and direct patients to the appropriate team or service.
• Maintain a high standard of confidentiality, discretion and professionalism at all times, handling sensitive patient information appropriately and treating all patients with dignity, respect and compassion.
• Undertake relevant training and apply up-to-date knowledge of confidentiality, data protection, safeguarding and patient care, ensuring all duties are carried out in line with practice policies, procedures and best practice.

About us

Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live.

Our values are at the heart of everything we do, they shape how we work and how we treat one another, our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.

PCS is a Disability Confident employer committed to a supportive and inclusive workplace. We welcome applications from people of all backgrounds. If you need reasonable adjustments or additional support during the recruitment process, please let us know when you apply.

Your application is an opportunity to tell us about you. We encourage you to use your own words to describe your experience, achievements, and motivation. Whilst AI tools may be used to help structure or proofread your application, the content must be an authentic reflection of your own knowledge and experience with applications that include unedited AI-generated text such as placeholder wording, prompts or template instructions, automatically declined.