Receptionist/Clerical AssistantNHS

Job summary

22.5 Hours Per Week

The Orthotic Administrator/Receptionist is responsible for providing high-quality administrative and reception support to ensure the efficient delivery of Orthotic Services within the Trust. The role acts as the first point of contact for patients, delivering a professional, welcoming, and responsive service while managing referrals, appointments, patient records, and clinic administration.

The post holder supports the smooth running of orthotic outpatient clinics by coordinating appointments, maintaining accurate electronic patient records, processing patient orders and invoices, handling enquiries, and ensuring orthotic equipment are available when required. They work closely with Orthotists, patients, and multidisciplinary colleagues to provide an effective and patient-focused service.

The role requires excellent organisational, communication, and IT skills, with a strong commitment to confidentiality, data accuracy, customer care, equality and diversity, health and safety, and infection prevention. The post holder contributes to service improvement and the overall delivery of high-quality orthotic care.

Interview Dates:Tues 24th Nov and Weds 25th Nov

Main duties of the job

Key duties include:

Receiving and processing orthotic referrals, ensuring all referrals are managed in line with departmental procedures and that patient correspondence is issued appropriately.

Managing outpatient appointments by booking, rescheduling and cancelling appointments using Trust systems, including Meditech and SystmOne.

Providing a professional and welcoming reception service, acting as the first point of contact for patients, carers, healthcare professionals and external agencies.

Preparing for outpatient clinics by ensuring patient records, documentation and orthotic goods are available.

Maintaining accurate electronic and paper records, ensuring information is recorded, stored and managed in accordance with Trust policies and information governance requirements.

Providing administrative support to Orthotists, including processing clinical documentation, patient orders, and invoices.

Receiving patient payments for orthotic products and prescription charges.

Reconciling clinic activity and contributing to performance data.

Supporting stock control processes and ordering orthotic products as required.

Maintaining effective working relationships with patients, colleagues and partner organisations.

Following Trust policies and procedures relating to health and safety, infection prevention and information governance.

Contributing ideas for service improvement to support the continued delivery of a high-quality Orthotic Service.

Job description

Please see attached the job description and person specification for the full details about the role and the responsibilities.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey ,show progress in areas that matter most to staff. We have seen good results in how colleagues feel about health and wellbeing, alongside increased confidence that employees are recognised and supported

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

Please note that the Trust does not currently offer Skilled Worker visa sponsorship for this role. Applications are welcomed from candidates who can demonstrate an alternative right to work in the UK.