Medical Receptionist/AdministratorNHS

Job summary

Birchwood Medical Centre is seeking a reliable, flexible and motivated individual to join our friendly GP practice team, providing cover across reception and general office administration.

You will work part-time 23 hours per week as follows:

• Monday 8.00 am - 12.30 pm
• Wednesday 12.30 pm - 4.30 pm
• Thursday 8.30 am - 3.30 pm (30 minute break)
• Friday 9.00 am - 6.00 pm (60 minute break)

This is a varied and patient-facing role, ideal for someone who enjoys working in a busy environment and can adapt to changing priorities. The role requires a flexible approach to working hours, with a willingness to provide additional cover when necessary to support service delivery. You may at times be required to adjust your start time to 8.00 am or finish at 6.30 pm depending on the cover required.

Main duties of the job

You will be the first point of contact for our patients, delivering a professional, compassionate and efficient service at all times and directing patients and other visitors to the most appropriate service or healthcare professional, while also supporting essential administrative functions behind the scenes.

Job description

Key Responsibilities

Reception Duties

• Provide a professional and efficient reception service
• Welcome and assist patients and visitors
• Handle patient enquiries both face to face and via telephone
• Book, amend and cancel appointments using practice systems (including SystemConnect)
• Process appointment requests and support triage processes
• Deal with urgent patient needs appropriately
• Hand out prescriptions, letters and forms in line with ID and confidentiality procedures

Patient Adviser Role

• Signpost patients to the most appropriate service
• Improve access to care and reduce pressure on GP appointments
• Provide information on services within the practice and wider NHS/community services

General Administration

• Issue repeat prescriptions ready for GP signature, support prescription processes and related queries
• Manage patient queries via email, online systems, face-to-face and telephone
• Process incoming and outgoing medical records
• Register new patients and explain practice procedures
• Support home visit requests and general admin tasks
• Liaise with external organisations such as Primary Care Support Services

Cross-Cover & Flexibility

• Provide cover across reception and office functions as needed
• Adapt working hours to support service delivery
• Prioritise workload using initiative and sound judgement
• Cover for absent colleagues during annual leave and sickness

Systems & IT

• Use clinical and administrative systems accurately
• Maintain accurate patient records
• Operate the telephone system effectively

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Can remain calm and professional in a busy environment
• Is flexible and reliable, with a willingness to provide additional cover
• Has strong organisational skills and attention to detail
• Can handle confidential information sensitively
• Works well independently and as part of a team

Previous GP or healthcare experience is desirable but not essential, as training will be provided.

Our Values

We are committed to:

• Providing a safe, respectful and inclusive environment
• Delivering high-quality patient care
• Supporting staff wellbeing and development

Additional Information

The role requires adherence to:

• Confidentiality and GDPR requirements
• Health & Safety and infection control policies
• Equality and diversity principles

You will also be expected to participate in training, performance reviews and continuous professional development.

About us

Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 7 salaried GP's, a nurse clinician, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRS staff. Our administrative team consists of receptionists/administrators, scanning/coding administrators and medical secretaries.

We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.