Administrator – Inflammatory Bowel DiseaseNHS

Job summary

An exciting opportunity has arisen to become part of our Inflammatory Bowel Disease team as an Administrator at Salford Royal Foundation Trust, part of the Northern Care Alliance.

Joining the existing team, you will have excellent administration and communication skills as well as previous experience working within a healthcare setting. You will use those skills to provide accurate, efficient and effective administration support to the clinical nursing team.

You will become part of a dynamic, interventional team which supports patients with IBD. The service is a busy proactive service which operates outpatient clinics, an advice line and a large biologic service.

Working with other administrator colleagues, you will provide a service to support the team Monday to Friday.

Main duties of the job

• To communicate effectively with patients, relatives and carers.
• To demonstrate ability to deal with barriers to effective communication.
• To respond to internal and external telephone enquiries in a timely and helpful manner.
• To be conversant with alternative modes of communication i.e. text phone, email, any relevant.
• To be conversant with all the functions on the Patient Administration System (PAS), departmental electronic systems.
• To ensure that all information relating to patients and staff is accurately documented, stored confidentially and is password protected
• To analyse and resolve patient problems and difficulties and pass on unresolved difficulties to a qualified Nurse if unable to bring about a resolution.
• To plan and organise tasks under the direction of the IBD Nurses and Biologics coordinator.
• To plan and prioritise own workload and arrange meetings as required for the IBD team.
• To update departmental databases.
• To attend departmental/team meetings and participate in discussions regarding the development of services.
• To liaise with patients, relatives and carers and advise/direct them as required by the IBD team.
• Book appointments for blood monitoring clinic.
• Support the Biologics coordinator in managing home care prescriptions and arranging listings on the Brooke Transfusion Unit.
• To populate clinic list for the virtual biologic clinics.

Job description

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.ukWe reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.