Patient Services Medical ReceptionistNHS

Job summary

This is an important and interesting role and you will be the first face our patients and visitors will see when they come to our busy Practice. Experience greeting customers and providing assistance with a broad variety of queries will be an important requirement.

We are looking for a someone who is positive, friendly and approachable and who enjoys a challenge. You would be joining a team of Patient Services Medical Receptionists, all of whom work part-time to ensure we can cover the hours our patients need us. Working in Reception will be your primary role but you will be trained in other aspects of Patient Services responsibilities.

Interviews will be held face to face in the Practice during the week commencing 23 November 26 and likely to be held on the 24th or 25th of that week. Mrs M Taylor (Hiring Manager) and Mr Ian Robinson (Managing Partner) will be conducting the interviews. Those short listed for interview should expect to be contacted by Mrs Taylor week commencing 16 November 26.

Main duties of the job

Responsible for a broad range of tasks throughout the Practice, including greeting and helping patients both on the telephone and face to face.

Booking appointments and recalls ensuring sufficient information is recorded.

Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms.

Ensure that patients without appointments who need urgent consultation are seen in a logical and non disruptive manner.

Respond to queries and requests for assistance from patients and visitors.

Advise patients of relevant charges for private services, accept payments and issue receipts.

Explain practice arrangements to new patients and those seeking temporary cover.

Ensure that new patient registration forms are correctly completed and are supported by all the necessary paperwork. Register the new patient on the system as quickly as possible

Ensure that temporary resident forms are completed accurately and registration details entered onto the computer immediately where possible.

Ensure that Workflow and Tasks are dealt with accurately, appropriately and as quickly as possible.

Action requests for ambulance transportation, record the details as appropriate or direct patients to the correct organisation.

Pass on information regarding unresolved or urgent problems at the end of each shift.

Update the reception board at the end of each week with clinicians whereabouts

Adhere to full end of day procedures prior to departure

Job description

Hours of work for this vacancy - 23 hours per week

Working 3 days per week, Wednesday, Thursday and Friday.

The Practice is open from 8am to 6:30pm Monday to Friday for appointments.

We also provide late surgeries, Monday to Thursday between 6:30pm and 8pm for pre-booked appointments only and therefore there will be a requirement to occasionally provide cover for other team members' annual leave. This element is paid at time and a half. This role will include Thursday working 12-8pm.

You will;

Welcome patients and visitors to the Practice, ensuring they are properly checked-in, or signed in as appropriate, and know where to go

Direct patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf, where appropriate, using our AccuRx Total Triage solution

Book routine nursing appointments and recalls ensuring sufficient information is recorded

Receive and make calls as required. Divert calls and take messages as appropriate, whilst ensuring that the practice procedure for confidentiality is followed at all times

Work in collaboration with Duty GP to manage incoming triage requests, quickly, accurately and effectively

Ensure efficiency of appointment system and monitor flow of patients through waiting rooms into consulting and treatment rooms

Respond to all queries and requests for assistance from patients and other visitors

Advise patients of relevant charges for Non-NHS services, accept payments and issue receipts

Ensure that new patient registrations are correctly completed and are supported by all the necessary paperwork and communications. Register the new patient on the system as quickly as possible and, in all cases, within pre-set deadlines

Ensure that Workflow and Tasks and Emails are dealt with accurately and appropriately as quickly as possible

Keep Reception and waiting areas clean and tidy

Pass on information regarding unresolved or urgent problems at the end of each working day or at the end of duty

Adhere to full end of day procedures prior to departure, ensuring the Reception area and wider building is secure

Ensure that the computer database is kept up to date and accurate

When retrieving and responding to internal and external emails, ensure this is completed in an appropriate manner adhering to Practice computer and email policies at all times

Comply with Health and Safety requirements of the site at all times

Attend Practice team meetings and training sessions as and when arranged

Complete mandatory training in line with expectations

Provide cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required, to include emergency evening cover that arises due to unforeseen circumstances

Job Type: Part-time, Permanent

Benefits:

• NHS pension
• On-site parking, where possible

Schedule:

• Monday to Friday

Work Location: In person

About us

Everyone works hard at The Galletly Practice and the team is extremely supportive, approachable and helpful. We enjoy tremendous support from our patients and we have a great reputation, locally. We have been rated 'Outstanding' at our most recent CQC Inspection, something we are all immensely proud of.

We're a close, hard working team and this job is a demanding one which gives a high level of job satisfaction at the end of a varied day!