Medical ReceptionistNHS

Job summary

Contract: Permanent Hours: 14 hours per week Closing date: 30 November 2026

Working pattern:

• Monday: 8:00am 3:00pm
• Tuesday: 11:30am 6:30pm

Biddulph Valley Surgery is looking for a friendly, organised and enthusiastic Medical Receptionist to join our team on a permanent basis.

As the first point of contact for our patients, you will play an important role in providing a welcoming, professional and efficient reception service. The successful candidate will be approachable, compassionate and able to work well in a busy environment while maintaining confidentiality at all times.

Main duties of the job

• Welcoming patients and visitors in a professional and friendly manner.
• Answering telephone calls and dealing with patient enquiries efficiently.
• Booking, amending and cancelling appointments.
• Maintaining accurate patient records and protecting confidential information.
• Signposting patients to the appropriate healthcare professional or service.
• Supporting the wider practice team with general administrative duties.
• Following practice policies and procedures, including data protection requirements.

Job description

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Our practice is supported by a friendly, multidisciplinary team of GPs, nurses, healthcare professionals and administrative staff, all working together to deliver an effective and welcoming service for our patients.

As a training and research practice, we are committed to continuous learning, improvement and developing our services to meet the needs of our patients. We are proud to be a Safe Surgery and an accredited Veteran Friendly GP Practice.

We are looking for enthusiastic, reliable and caring individuals who share our commitment to excellent patient care and want to make a positive contribution to our team and the wider community.