Receptionist/AdministratorNHS

Job summary

Job title: Receptionist/Administrator Location: Hickings Lane Medical CentreSalary: £26,843.00 FTE (£13.25 per hour)Hours: 25 hours, Monday-Friday Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.Main Responsibilities: As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as mana

Main duties of the job

The Receptionist/Administrator role at Operose Health based at Hickings Lane Medical Centre is crucial in delivering primary care efficiently and improving patient experience. This position requires a competent individual to manage patient queries, support appointment processes, and maintain patient records while ensuring confidentiality. Essential skills include effective communication both spoken and written, and basic computer skills like Word, Excel, and email. While prior experience in the NHS is advantageous, it is not essential. Operose Health, a large-scale provider of local primary care, emphasizes the importance of their CARE values - Caring, Ambitious, Resourceful, and Excellence. These values guide their efforts to enhance healthcare access, patient outcomes, and service quality. They offer support through learning management systems, and employees benefit from schemes like car benefits, cycle to work, and travel ticket loans.

Job description

Job title:Receptionist/Administrator

Location: Hickings Lane Medical Centre

Salary:£26,843.00 FTE (£13.25 per hour)

Hours:25 hours, Monday-Friday

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description: How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About us

Operose Health is a prominent provider of primary care services, committed to delivering high-quality healthcare at a local level with scalable impact. The company emphasizes improving access to healthcare, enhancing patient outcomes, and ensuring a positive patient experience. Team members at Operose Health are empowered to adopt and enhance their CARE values, which consist of Caring, Ambitious, Resourceful, and Excellence. These values create an environment that encourages personal and professional growth, innovation, and dedication to quality service delivery. Operose Health provides benefits including a comprehensive learning management system, opportunities for specialization and development, and various employee well-being initiatives. The organisation also supports sustainable practices through schemes like their car benefit program which focuses on electric vehicles. This commitment to improvement and care makes Operose Health a dynamic and supportive workplace.