Administration AssistantNHS

Job summary

iCaSH Cambridgeshire (Huntingdon or Wisbech) - Administration Assistant - 18hrs per week

An exciting opportunity has arisen for an enthusiastic, committed and experienced Administrations Assistant, Band 2, to provide a high-quality service to the community who use the Integrated Contraception and Sexual Health (iCaSH) Services across Cambridgeshire.

This is an exciting permanent opportunity for an experienced Administration Assistant part time within the iCaSH Cambridgeshire Service in Huntingdon or Wisbech.

We are looking for an enthusiastic person who has 'front of house', experience, with a demonstrable ability to develop a warm and welcoming rapport with people who use our services.

To provide reception, front of house, call taker, appointment booking and a wide range of administrative support functions to the iCaSH service clinical/non-clinical teams.

You have a keen eye for detail, have an understanding of the sensitivity and confidentiality involved in the delivery of a contraception, sexual health and HIV service.

The service operates Monday to Friday, with evening clinics each week. You must be willing to work across all parts of the service as appropriate and be able to meet the travel requirements of the Trust.

Interviews will be in person only

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 5th November 2026

Main duties of the job

You will be part of a dynamic team who ensure the efficient and effective use of available resources, in meeting the contraception, sexual health and HIV care and treatment needs of people in and around Cambridgeshire

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly prioritising as required dependant on urgency of enquiry.

Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

Job description

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.

Provide administration support to the iCaSH Service secretaries if required.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

Communication

Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

Key working relationships

The general public including patients and their families if appropriateHead of iCaSH ServicesiCaSH Service ManagerService Support LeadClinical Nurse ManagerAdministration TeamiCaSH Locality TeamiCaSH Clinical TeamiCaSH Medical TeamOther East of England Community Health and Care NHS Trust employeesiCaSH/EEC Subcontracted ServicesExternal/Third party organisations

Budgetary Responsibility

Contribute to the financial delivery and sustainability of the department objectives.

Support with stock control and ordering as required.

People Management

Maintain own professional development and participate in The Trusts appraisal and KSF process.

Participate/support in clinical audit, service development and research projects if required.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection prevention and control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.

The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.