Health Care Assistant (HCA) StockportNHS

Job summary

Mastercall Healthcare is seeking compassionate, motivated and patient focused Healthcare Assistants to join our friendly multidisciplinary team based at Hazel Grove, Stockport. Working within our urgent primary care service, you will play an important role in supporting patients who need timely assessment and care, helping us deliver safe, responsive and high-quality healthcare to our local communities

This is an excellent permanent opportunity to work alongside experienced clinicians within an award-winning social Enterprise organisation that has been delivering innovative healthcare services for over 30 years.

Interviews scheduled Tuesday 24th & Wednesday 25th November 2026

We work on a two-week rota and have the following set shifts available.

Stockport out of Hours (permanent Shifts)

Week 1

Saturday 08.00- 13.00, 13.00- 18.00, 18.00-23.00

Sunday 08.00- 13.00, 13.00-18.00

Week 2

Wednesday 18.30-23.00

Sunday 08.00-13.00, 13.00-18.00

Stockport UTC fixed term until 31.03.2027

Monday to Friday 09.30-18.30

These can be full shift 09.30 18.30 or

09.30 14.30 or 14.30 18.30

Rate of Pay £13.45 to £15.27 per hour

Candidates must have the legal right to work in the UK at the time of application and for the duration of employment

Please note that we are unable to provide visa sponsorship or visa extension for this role. Applicants must therefore have an existing right to work in the UK that does not require employer sponsorship.

Main duties of the job

The post holder will work under the supervision of the clinical team and undertake appropriate delegated duties. They will work collaboratively with the team to meet the needs of patients, following policy and procedures to deliver high-quality responsive care.

The primary responsibility of the HCA will be to provide an initial assessment of patients attending the service including, confirmation of identity and presenting complaint, determination of appropriate clinical stream and priority. Undertake vital signs temperature, pulse, blood pressure, respirations, oxygen saturation, blood glucose and urinalysis as required. Patient clinical priority will be established utilising a set of tools validated for use within the service. The post holder will liaise with the senior clinician on duty to facilitate urgent clinical assessment as required.

The role is based within Mastercall Healthcare main base in Stockport, and the HCA will work as a member of the clinical team, supporting registered healthcare professionals in the delivery of an unscheduled primary care service delivered by Mastercall Healthcare.

Job description

Job responsibilities

HCA duties will include, but are not limited to:

• Support to the clinicians on duty
• A range of clinical tasks such as recording vital signs, blood sugar recording and urinalysis as needed
• Following appropriate training, undertake point of care testing (POCT) as directed by assessing clinicians
• Chaperoning duties when needed
• After appropriate training, to conduct face to face navigation assessment (for patients presenting to the service with arrival slots and walk in patients)
• Preparation and maintenance of clinical areas including appropriate stock control
• Record the tasks for which you have received appropriate training using electronic systems
• Use early an appropriate warning score (eg NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure
• Give accurate and appropriate information to patients, relatives and colleagues within the sphere of own competence
• Administer basic life support and use of AED if necessary
• Support health professionals in the assessment and surveillance of patients health and well-being
• Support health professionals with awareness of health and well-being and how it can be promoted
• Assist with the collection and collation of data on needs related to health and well-being
• Proactively communicate with the team to ensure the smooth running of the shift.
• Be responsible for prioritisation of consultations as clinically indicated within the shift.
• Work with colleagues to maximise effective and efficient delivery of care to patients.
• Record appropriate consultation details on electronic patient records.
• Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services.
• Follow Mastercalls policies and procedures.
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
• Communicate effectively with other team members and with the wider Mastercall teams.

Continuous Professional Development. The post holder will be expected to undertake ongoing personal, clinical and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training.

About us

Why join Mastercall Healthcare?

At Mastercall Healthcare, we are passionate about delivering the very best care in the very best place for our patients. As an award-winning Social Enterprise, we invest in our people, our services and our communities, ensuring patients remain at the heart of everything we do.

We believe that our colleagues are our greatest asset and are committed to providing a supportive, inclusive and rewarding working environment where individuals can thrive professionally and personally.

Employee benefits include:

Living Wage Employer

NHS Pension Scheme & NHS fleet

NHS Blue light card/Discount scheme

Flexible working

Career development

Competitive rates of pay

Generous holiday entitlement, long service enhancements and the option to purchase additional l eave

Wellbeing schemes

Mastercall Healthcare is committed to creating a diverse and inclusive workplace where everyone is treated fairly, with dignity and respect. We welcome applications from all suitably qualified candidates

We are happy to discuss and provide reasonable adjustments throughout the recruitment process and employment.