Care Group Waiting List Coordinator - Care Group BNHS

Job summary

We are looking for a Waiting List Co-Ordinator to become a member of a truly collaborative and hardworking team who provide administrative support to the Care Group B, with a focus on Oral Health and Head and Neck. This will include scheduling patients for various procedures with the specialty, utilising the treatment areas and nursing resources efficiently. The post holder will work as part of a team providing waiting list management for the specialty. This role relies on close working relationships between Consultants, Secretaries, and patients.

Main duties of the job

• To facilitate the management of day case and inpatient waiting lists ensuring that the lists available are fully utilised. As these lists are subject to change according to the clinical priority, this may involve cancellation and re-arrangement of dates and direct contact with patients to impart this news.
• To independently select patients from waiting lists, ensuring that the available lists are used to their fullest capacity.
• To select patients for Consultant diagnostic lists, as requested by that individual Consultant according to agreed criteria.
• To work closely with Consultants, Secretaries, Technicians to ensure the smooth running of waiting lists and attendance processes.
• To be proficient in the use of PAS and Intellect. This entails ensuring lists are available 6 weeks in advance and patients booked in advance and that clinical priorities, such as infection risks, diabetes, etc., are acknowledged and factored into the list order. This can also include ensuring appropriate equipment is available.

Job description

• To deal with telephone queries relating to attendances and information relating to waiting lists. Patients are often anxious, upset, aggressive or angry if a wait is incurred.
• To produce waiting list reports as required by the Operational Manager and Administration Manager.
• Investigate patients who do not attend to establish if they still require investigations and then take appropriate action in line with Trust policy.
• Ensure all procedures relating to waiting lists and deferred patients are adhered to relating to the patient Access Policy and Trust Policies & Procedures on data collection and confidentiality.
• Ensure waiting list information is updated where necessary, this entails ensuring every contact with the patient is documented on the waiting list entry.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics