Client Referral Co-ordinatorNHS

Job summary

We have an excellent opportunity for a Client Referral Co-ordinator to join our Customer Service Centre in Stockton-on-Tees.

As a non-clinical team, youll help people understand their available treatment options and take their first steps towards the most appropriate pathway. This is a rewarding role where your communication skills, empathy and ability to listen will make a real difference.

Location: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton-on-Tees, TS17 6EN

Main duties of the job

Youll provide a customer-focused service, handling inbound calls and emails from people making initial treatment enquiries. Youll listen to their needs, explain available options and help them navigate the next steps.

Youll accurately record client information in line with GDPR, liaise with internal and external stakeholders to support access to treatment, and recognise and respond appropriately to vulnerability and safeguarding concerns.

Youll also tailor available services to individual needs and support the arrangement of funding for NHS services.

Job description

You can find more information by pressing Apply Now, which will take you to the website with the attached job description

About us

Our Customer Service Centre operates 365 days a year and is the first point of contact for people exploring treatment as a self-paying client, as well as NHS professionals seeking emergency bed placements across our national network of hospitals.