Central Team AdministratorNHS

Job summary

Job title: Central Team Administrator Location: Carpenters Practice Salary: Depending on experience Hours: 37.5 per week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsib

Main duties of the job

The role of Central Team Administrator at Operose Health is positioned at Carpenters Practice in Newham, offering a permanent job type with a competitive salary that depends on experience. Operose Health's mission revolves around improving access, outcomes, and patient experience in primary care through scale delivery. The company empowers colleagues to adhere to values encapsulated by the acronym CARE - Caring, Ambitious, Resourceful, and Excellence. Primary responsibilities include managing patient queries, appointment requests, healthcare records, emailing, scanning, coding clinical correspondence, processing prescription requests, and utilising information systems for efficient workflow processes. Ideal candidates possess reception or customer care experience, excellent communication skills, basic PC proficiency (Word, Excel, email), and adherence to processes, maintaining confidentiality and data security. While NHS experience is advantageous, it is not mandatory for applicants.

Job description

Job title:Central Team Administrator

Location: Carpenters Practice

Salary:Depending on experience

Hours:37.5 per week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description: How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About us

Operose Health is a healthcare provider delivering primary care services at scale with a primary goal of improving access, outcomes, and patient experience. The organisation is deeply committed to its community-centric mission and strives to transform patient care through innovative practices and a passion for excellence. Operose Health values are encapsulated by the acronym CARE, emphasizing the principles of Caring, Ambitious, Resourceful, and Excellence. These values guide the company's mission to empower its employees and enhance the quality of services offered to patients and NHS partners. Staff at Operose Health are encouraged to embrace these values, serving as empowered advocates in the mission to redefine primary care standards, ensuring compassionate, ambitious, and resourceful healthcare solutions while maintaining excellence for all stakeholders involved.