Quality Auditor (Clinical Navigator)NHS

Job summary

Are you an experienced clinician with a passion for patient safety, clinical quality, and service improvement?

We are seeking an experienced and enthusiastic Quality Auditor (Clinical Navigator) to join our Operations Quality Team.

This is an exciting opportunity to influence the quality and safety of remote clinical decision-making across Emergency Medical Services (EMS) Coordination and Integrated Care. You will lead audits, investigations, and quality reviews, using your expertise in clinical navigation, risk management, and patient-centred care to drive continuous improvement. You will provide feedback, training, and leadership to clinicians, identify learning from incidents and audits, and work with clinical leaders, operational teams, and governance colleagues to support safe and effective services.

We are looking for a registered healthcare professional with significant experience in urgent, emergency, or remote care, strong clinical judgement, and the ability to influence and develop others.

Comprehensive training and support will be provided in the Clinical Navigator audit tool and framework, quality assurance processes, and audit calibration.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Key Duties and Responsibilities

• Lead and undertake clinical audits, quality reviews, and investigations across Integrated Care and EMS Coordination.
• Review prioritisation, triage, streaming, and clinical navigation decisions to support safe and effective care.
• Identify themes, risks, and learning, translating findings into service improvements and organisational learning.
• Provide specialist feedback, training, mentoring, and support to Clinical Navigators and other clinicians.
• Support investigations, complaints, serious incidents, and clinical reviews, producing reports and recommendations.
• Contribute to clinical pathways, policies, quality standards, clinical governance, and patient safety initiatives.
• Work with colleagues to promote continuous quality improvement and participate in audit calibration and quality assurance activities.
• Maintain clinical credibility through clinical navigation practice and support senior managers as required.

Essential Knowledge and Qualifications

• Registered healthcare professional (HCPC/NMC) with a degree-level qualification or equivalent experience.
• Significant experience in urgent, emergency, or remote care, including clinical navigation or clinical decision-making.
• Experience in leadership, audit, governance, quality assurance, or service improvement.

Job description

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

About us

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.