Assistant Practice ManagerNHS

Job summary

An exciting opportunity has arisen within Dr Raut Partnership GP Practice for an Assistant Practice Manager

The post can be between 18 to 24 hours per week Part-Time post with flexible working, pay rates dependant on experience

This is an exciting opportunity for a motivated leader to take charge of the day-to-day work within practice. engaging with our local Primary Network Partners, and play a key role in the continued growth of our practice. You will lead a friendly and dedicated team, oversee clinical and administrative functions, and drive improvements that ensure exceptional patient care.

Main duties of the job

The successful candidate will be responsible for working with the Practice Manager to support the deliver of all aspects of the GP contract, maintaining a happy, highly motivated, and productive team.They must be proactive, well organised, and financially astute.General Practice is often under extreme pressure and the Assistant Practice Manager plays an important role in ensuring the wellbeing of staff and helping our practice to thrive at difficult times.

We are keen to recruit someone with proven experience in NHS management. The successful candidate will play a key role in developing the practice to reach its potential, ensuring that staff are kept updated with current affairs, potential workstream opportunities and financial threats.

This is a varied and complex role and requires the successful candidate to be adaptable and calm in stressful situations. The Assistant Practice Manager will need to provide guidance and solutions to unexpected challenges and resolve building, staff, and patient problems as they arise. Time management and adaptability are key to the role

Job description

Patient Care

Develop and record improvement consistent with the outcome of patient feedback

Involve patients, families and carers in the identification of patient-centred concerns and priorities

Demonstrate empathy and compassion when communicating with patients, carers and relatives

Evaluate the effectiveness of protocols and modify plans accordingly

Encourage staff to adopt an integrated care approach meeting an individual patients needs

Provide guidance to the administration and clinical teams

Provide verbal and written advice to promote understanding and ensure a consistent approach to patient care

Demonstrate analytical thinking, decision making, professionalism and leadership to ensure a high-quality patient experience

Maintain compliance with CQC regulations ensuring the practice meets the essential standards keeping accurate and legible evidence for inspection purposes

Ensure service development is in line with local and national guidelines and complies with NHS contractual obligations in relation to patient care

Oversee and develop patient services with members of the management team including: repeat prescribing systems, appointment access, surgery timetables, staff rotas, performance targets and online access

Strategy and Service Development

Share and contribute expertise

Communicate, motivate, and inspire others to deliver excellent standards of care

Challenge restrictive cultures and champion new ways of working to deliver enhanced patient focused care and improved productivity

Support the development of a learning organisation by identifying, challenging, and reporting poor performance which may affect patient safety

Contribute to appropriate service developments and quality improvements project managing when required

Make recommendations for change and lead on service improvement and delivery of key targets

Shape services in accordance with local and national policies and drivers

Act as a professional champion and advocate for the practice

Financial Resources/Management

Assist the Practice Manager in the preparation of accounting information at year end

Support the Practice Manager to ensure financial claims are made within the relevant timeframes and maximise Practice income

Support the Practice Manager and PCN Partners and staff to achieve maximum clinical targets for QOF and Local Enhanced Services

Information Resources/Information Systems

Support the Practice Manager to ensure all protocols and policies are reviewed and updated in line with recommended guidelines

Help to identify and agree the minimum data set to be collected by self and others within the team and implement agreed methods of data collection. Supporting team members to analyse the information obtained and reporting findings

Ensure data is kept in line with the practice records retention policy

Convene meetings, preparing agenda's and minutes and chair as necessary

Oversee the maintenance and content of the practice website and patient leaflets

Autonomy/Scope within Role

Work competently and autonomously without supervision in accordance with practice policies and procedures

Acknowledge limitations in own competence and only undertake activities for which competence can be assured

Exercise professional judgment and expertise to create precedents and deal with problems.

Apply best practice policy guidelines where appropriate

Collaborate with relevant professionals to develop practice protocols

Monitor and lead improvements to standards of patient care and patient access requirements

Health and Safety

Develop health and safety policies and procedures in line with current legislation and update changes promptly

Support and evaluate site to ensure building is properly maintained, safe, effective, fit for purpose and compliant in line with health and safety regulations

Ensure practice is compliant for cleanliness and infection control

Support the Fire Safety Inspections for Building and Fire Safety Equipment in line with local policies

Ensure arrangements are in place for calibration and repairs of practice equipment

Record accidents in practice accident book and act on any concerns highlighted

Support the Practice Manager to complete health and safety risk assessments

HR

Recruitment and Retention

Support the management of staffing levels within practice budgets

Support the practice manager in the updating of contractual information, staff handbook, job descriptions and well-maintained personnel files

Ensure staff are inducted in line with practice induction policies and adequately trained in order to fulfil their role

Employment/Employment Law

Deal with sickness and record in line with practice policy

Resolve disputes and grievances adopting a no blame culture

Deal with disciplinary matters in line with contract policies and gain legal advice for the Partners if necessary

Record, authorise and oversee annual leave

Record staff risk assessments where necessary

Training, Education and Staff Development

Take responsibility for own continued professional development and contribute to the continuing professional development and appraisals of team members

Make effective use of learning opportunities

Undertake annual mandatory training updates in line with practice policies

Engage in the appraisal process implementing effective monitoring systems

Facilitate and promote a learning culture that encourages others to develop their full potential

Encourage healthcare professionals to disseminate good practice

Work with the Partners to undertake continual personal and professional development

Undertake relevant training as required. Continually update own knowledge and skills within the role

Information Governance

It is the responsibility of all staff to respect the confidentiality of the practice, it's patients and it's staff, as specified in the Caldicott Principles, Data Protection Act and the Human Rights Act. It is the duty of every employee to:

Only access a person's identifiable information as required in the execution of their duties

Disclose information appropriately, in line with the Data Protection Act 1998

To store confidential information in line with practice protocols and policies

Non-disclosure of private and confidential information regarding the running of the practice and/or its finance. All such information from any source is regarded as strictly confidential

About us

Dr Raut Partnership is a dual site practice with approximately 4500 patients based in the Bransholme and Sutton Park areas of Hull.

We are a member of the HASP Primary Care Network (PCN) working collaboratively as one of the 5 member practices.

We are a forward-thinking practice, currently supported by permanent and locum GP's, Advanced Nurse Practitioners, Clinical Pharmacists, Paramedics, Physicians Associates, Practice Nurses, Health Care Assistants and Administrative teams.

We are a responsive and caring practice with a can-do attitude. We are passionate about patient care and our staff always go that extra mile. We are always looking for ways to improve with patient focused, and efficient decision making. We have consistently high QOF achievement and aspire to attain the highest percentile for all practice targets.