Medical ReceptionistNHS

Job summary

Job summary

An exciting opportunity has arisen for an experienced, enthusiastic, motivated and hard-working individual to join our friendly and supportive team. You need to be flexible and be able to work in a fast-paced environment. Previous experience in General Practice would be advantage, although training will be provided.

This will be for 30 hours per week, hours and days to be discussed at interview but to include Wednesday/Thursday evening until 8pm on a rota basis to cover annual leave and sickness.

Please note, the post holder is required to work, on a rota basis, at our branch surgery in Rock, therefore a full driving licence and car is essential.

Main duties of the job

Main Duties

To provide an efficient and friendly service for all our patients and visitors, and to provide effective administrative support to our doctors and members of the clinical team.

Job description

• To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

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• To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
• The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Code data on the clinical IT system
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the Receptionist may be requested to:

• Action incoming emails and correspondence as necessary
• Scan patient related documentation and attach scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota

About us

We are a dynamic, supportive training practice. The clinical team currently consists of 6 GPs (2 GP Partners), a nurse practitioner, practice nurses and HCAs. We have an excellent team of dispensers, receptionists and administrative staff.

We are members of the North Cornwall Coast Primary Care Network and work very closely with our neighbouring practices providing a Social Prescriber, Mental Health Care Practitioners, Pharmacist, Paramedic and First Contact Physiotherapist.

Job Responsibilities

Please refer to the Supporting Information section for a full copy of the Job Description for the role.