Health Care Assistant NavigatorNHS

Job summary

Mastercall Healthcare is social enterprise organisation. Our mission is to achieve excellence in the care of our patients, providing a safe and caring high-quality service that is easily accessible. We provide several innovative out of hospital services, that have patients at the forefront of every service we provide.

An exciting opportunity has arisen to appoint a part-time HCA at Trafford General hospital. We work on a two-week rota and have the following set shifts available.

Week 1

Tuesday 08.00- 14.00 & 14.00- 20.00

Wednesday 08.00-14.00 & 14.00- 20.00

Friday 08:00- 14.00 & 14.00- 20.00

Week 2

Tuesday 08.00- 14.00 & 14.00- 20.00

Wednesday 08.00-14.00 & 14.00- 20.00

Thursday 08.00- 14.00 & 14.00-20.00

Rate of Pay £13.45 to £15.27 per hour

You must have right to work in the UK as we are unable to offer graduate or visa sponsorship, and no visa extensions can be offered for this role.

Previous applicants need not apply

Main duties of the job

The post holder will work under the supervision of the clinical team and undertake appropriate delegated duties. They will work collaboratively with the team to meet the needs of patients, following policy and procedures to deliver high quality responsive care.

The primary responsibility of the HCA Navigator will be to provide an initial assessment of patients attending the service including, confirmation of identity and presenting complaint, determination of appropriate clinical stream and priority. If navigated to Mastercall PCC, vital signs will be recorded including, temperature, pulse, blood pressure, respirations, oxygen saturation, blood glucose and urinalysis as required.

Patient clinical priority will be established utilising a set of tools validated for use within the service. The post holder will liaise with the senior clinician on duty to facilitate urgent clinical assessment as required.

The role is based within Trafford Primary Care Centre at Trafford General Hospital and the HCA will work as a member of the clinical team, supporting registered healthcare professionals in the delivery of an unscheduled primary care service delivered by Mastercall Healthcare.

Job description

HCA duties will include, but are not limited to:

• Support to the clinicians on duty
• A range of clinical tasks such as recording vital signs, blood sugar recording and urinalysis as needed
• Chaperoning duties when needed
• After appropriate training, to conduct face to face navigation assessment (for patients presenting to the service with appointments and walk in patients)
• Preparation and maintenance of clinical areas including appropriate stock control
• Record the tasks for which you have received appropriate training using electronic systems
• Use early an appropriate warning score (eg NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure
• Give accurate and appropriate information to patients, relatives and colleagues within the sphere of own competence
• Administer basic life support and use of AED if necessary
• Support health professionals in the assessment and surveillance of patients health and well-being
• Support health professionals with awareness of health and well-being and how it can be promoted
• Assist with the collection and collation of data on needs related to health and well-being
• Proactively communicate with the team to ensure the smooth running of the shift.
• Be responsible for prioritisation of consultations as clinically indicated within the shift.
• Work with colleagues to maximise effective and efficient delivery of care to patients.
• Record appropriate consultation details on electronic patient records.
• Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services.
• Follow Mastercalls policies and procedures.
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
• Communicate effectively with other team members and with the wider Mastercall teams.

Continuous Professional Development. The post holder will be expected to undertake ongoing personal, clinical and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training.

About us

Mastercall Healthcare has over 30 years experience as an innovative, highly performing, award-winning Social Enterprise organisation.

We are passionate about providing the very best patient care at the very best place for the patient.

Our Social Value ethos commits us to ensuring the very best use of the public pound, maximising the return on investment of our commissioners, and supporting the NHS deliver affordable, effective, safe patient centred services.

Our purpose is to ensure that we deliver safe, high quality, patient centred services that support people to live and age well. We are here to support our community and our health and social care partners. We provide a range of highly effective urgent primary care services that support hospital admission avoidance and early supported discharge from hospital where clinically safe and appropriate.

Employee benefits include:

Living Wage Employer

NHS Pension Scheme

NHS Blue light card/Discount scheme

Flexible working

Career development

Competitive rates of pay

Generous holiday entitlement, long service enhancements and the option to purchase additional l eave

Wellbeing schemes