Prescription Clerk/AdminNHS

Job summary

We are seeking a detail-oriented and proactive Prescription Clerk to join our dynamic primary care team. In this vital role, you will ensure the safe, accurate, and timely processing of prescription requests while serving as a key liaison between patients, clinicians, pharmacies, and external healthcare providers. You will be responsible for managing medication queries, updating patient records with hospital correspondence, and supporting medicines optimisation initiatives. Your work will directly contribute to improving patient care by ensuring seamless prescription workflows, resolving supply issues, and synchronising repeat medications. This is an excellent opportunity for someone who thrives in a fast-paced environment, values precision, and enjoys making a real difference in patient health and safety.

Main duties of the job

• Process routine prescription requests (via SystmOne email and paper repeats) within 3 working days of receipt.
• Manage prescription queries accordingly.
• Liaise with Practice Manager and clinical team with any areas of concern.
• Ensure that patients are notified immediately of any medicines changes.
• Liaise with chemists, patients, nursing homes and hospitals when needed.
• If a medication review for a patient is overdue, book the patient with the clinical pharmacist.
• Check for over and under usage of medication.
• Delete medications that have not been issued for 12 months (every three months).

Job description

We are seeking a detail-oriented and proactive Prescription Administrator to join our dynamic primary care team. In this vital role, you will ensure the safe, accurate, and timely processing of prescription requests while serving as a key liaison between patients, clinicians, pharmacies, and external healthcare providers. Youll be responsible for managing medication queries, updating patient records with hospital correspondence, and supporting medicines optimisation initiatives. Your work will directly contribute to improving patient care by ensuring seamless prescription workflows, resolving supply issues, and synchronising repeat medications. This is an excellent opportunity for someone who thrives in a fast-paced environment, values precision, and enjoys making a real difference in patient health and safety.

About us

Crossfell Health Centre is an NHS GP surgery located in the Berwick Hills area of Middlesbrough. The practice provides primary healthcare services to the local community, supporting patients with a wide range of medical needs, from general health concerns and routine appointments to the management of long-term health conditions.

The health centre serves a population of approximately 9,000 registered patients and plays an important role in providing accessible healthcare within the local community. Its aim is to deliver patient-centred care, helping individuals maintain their health, prevent illness and receive appropriate treatment and support when required.