Podiatry Patient AdministratorNHS

Job summary

We are currently looking to recruit a Patient Administrator to join our countywide Podiatry team, there will be an expectation to support other clinics when service demands require. Travel time and expenses are supported.

The role is varied and requires candidates to be non-judgemental and adhere to strict confidentiality policy. Experience within healthcare is desirable but not essential as full training will be provided to the successful candidate.

Main duties of the job

To undertake reception and administrative duties to supportboth the clinical and non-clinical teams whilst ensuring aprofessional and efficient reception service is provided for allpatients entering our clinics.

Answer calls from our centralised booking line register and book thepatients into appropriate clinical appointment.

Job description

1. Respond to telephone enquiries and visitors to the department: Deal with telephone calls in a professional and courteous manner, taking and forwarding messages accordingly At all times being aware of the need for confidentiality Be able to deal with potentially difficult calls and if required know who to contact

2. Provide admin support which may include producing letters, booking appointments, photo-copying, minute taking, post, scanning results and other office/administration duties.

3. Provide and receive routine information to work colleagues and clients. Exchange information with clients requiring tact and diplomacy.

4. Maintain quality in own work and encourage others to do so whilst working as an effective and responsible team member. Prioritise own workload and organise own work to meet timescales.

5. To be aware and work within the confines of data protection and confidentiality at all times.

6. Maintain accurate patient details using both computer and paper

7. To share the service fire warden role for the Newland site.

About us

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev