Receptionist/AdministratorNHS

Job summary

GAMSTON MEDICAL CENTRE, NOTTINGHAM, NG2 6PS

We have an exciting opportunity for 1 x Receptionist/Administrator to join our team.

Gamston Medical Centre is located in Gamston near West Bridgford (NG2 6PS) and currently serves 6927 patients. We are in a purpose built premises and located close to local amenities. We are looking to recruit a confident and dynamic person to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the Practice. Please see the job description and person specification for more details.

The vacancy is for 27.5 hours over 3 days

Main duties of the job

The successful applicant will need to have an outgoing and enthusiastic personality, be flexibile to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure.

A background in a related administrative role would be useful but is not essential but a desire to learn is a must. Training will be provided to the right candidate and previous applicants need not apply.

We are a friendly, enthusiastic, well organised practice committed to offering quality care while achieving high QOF targets.

Job description

Receptionist - Job Description

Job Title:

Reception/Admin

Responsible to:

Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions from housebound patients

3.

Giving out results

4.

Ambulance transport bookings for on the day service

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents, when required

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Any other reasonable duties as necessary

24.

Observe Confidentiality policy and guidelines at all times

25.

Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

26.

Have an overview of admin tasks (eg. cytology admin, recalls)

About us

SystmOne clinical system

We are part of the PartnersHealth GP Federation working together with practices in Rushcliffe, and part of the Rushcliffe PCN.

NHS pension EAP package

For further details please contact: Debra Kerrison on 0115 945 5946

Previous applicants need not apply