Reception LeadGP Practice

Port Isaac Surgery is looking for a friendly, organised and motivated Reception Lead to oversee our reception team and help deliver an excellent service to patients.

As Reception Lead, you will be responsible for the day-to-day management of the reception function, ensuring patients receive a professional, efficient and compassionate service. You will support and supervise reception staff, manage workloads, help resolve patient enquiries, and work closely with the Practice Manager and wider team to maintain high standards across the practice.

This is an excellent opportunity for someone with strong administration and people management skills who enjoys working in a busy healthcare environment.

Key Responsibilities

Lead, support and supervise the reception team.
Ensure reception services run smoothly and efficiently each day.
Provide training, induction and ongoing support for reception staff.
Monitor staffing levels and assist with rota planning.
Deal with patient enquiries, concerns and complaints professionally and sensitively.
Promote excellent customer service and patient care.
Support the implementation of practice policies and procedures.
Monitor reception workflows and identify opportunities for improvement.
Ensure patient information is handled confidentially and in line with data protection requirements.
Work closely with clinicians, administration staff and management to support practice operations.
Assist with recruitment and performance management of reception staff when required.