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Hertsmere Customer Service & Admin

Medical Secretary and Mental Health Act AdministratorNHS

Borehamwood, WD6 3QU Permanent £30,900
Posted 2 November 2026 Closing date 2 December 2026
Checked 24 hours ago · still listed on NHS Jobs Closes in 27 days · 2 Dec 2026
Elstree & Borehamwood Rail Station (0.8 miles, direct) Edgware Underground Station (2.2 miles, direct) Brunswick Road / Clarendon Road (8.1 miles, direct)

Job summary

As the Mental Health Act and Medical Secretary, you will play a key role within the administration team at a specialist 6-bed rehabilitation service that forms part of a wider Complex Recovery Service. Working 37.5 hours per week, you will help ensure the smooth, confidential and efficient operation of the service, maintaining compliance with the Mental Health Act 1983 (amended 2007) and all relevant statutory requirements. Your responsibilities will include managing and coordinating Mental Health Act documentation and correspondence, including assessment requests, transfers of authority, renewals of detention, consent to treatment processes, and the organisation of hearings, tribunals and appeals. You will be responsible for maintaining accurate records and ensuring all legal documentation is completed and processed within required timescales. You will build strong working relationships with clinicians, multidisciplinary professionals, service users, their families, legal representatives and e

Main duties of the job

As the Mental Health Act and Medical Secretary, you will play a key role within the administration team at a specialist 6-bed rehabilitation service. Working 37.5 hours per week, you will help ensure the smooth, confidential and efficient operation of the service, maintaining compliance with the Mental Health Act 1983. Your responsibilities will include managing and coordinating Mental Health Act documentation and correspondence, including assessment requests, transfers of authority, renewals of detention, consent to treatment processes, and the organisation of hearings, tribunals and appeals. You will be responsible for maintaining accurate records and ensuring all legal documentation is completed within required timescales. You will build strong working relationships with clinicians, multidisciplinary professionals, service users, their families, legal representatives, and external agencies, responding to enquiries in line with company policies, service level agreements, and legislative requirements.

Job description

As the Mental Health Act and Medical Secretary, you will play a key role within the administration team at a specialist 6-bed rehabilitation service that forms part of a wider Complex Recovery Service.

Working 37.5 hours per week, you will help ensure the smooth, confidential and efficient operation of the service, maintaining compliance with the Mental Health Act 1983 (amended 2007) and all relevant statutory requirements.

Your responsibilities will include managing and coordinating Mental Health Act documentation and correspondence, including assessment requests, transfers of authority, renewals of detention, consent to treatment processes, and the organisation of hearings, tribunals and appeals. You will be responsible for maintaining accurate records and ensuring all legal documentation is completed and processed within required timescales.

You will build strong working relationships with clinicians, multidisciplinary professionals, service users, their families, legal representatives and external agencies, responding to enquiries and requests for information in line with company policies, service level agreements and legislative requirements.

Working closely with the Registered Clinicians, you will provide comprehensive administrative support, including the preparation of confidential documentation, maintenance of service user records, management of GP correspondence and minute-taking for service user-related meetings. You will also liaise with external organisations to obtain and share relevant information, helping to ensure records remain accurate and up to date.

This is an excellent opportunity for someone who enjoys improving processes and finding more effective ways of working. You will have the chance to streamline information flow and administrative procedures, supporting the service to operate as efficiently and effectively as possible.

At Elysium, we want the best for you. That's why you'll have access to a wide range of training and development opportunities designed to help you achieve your career goals. After all, a better you means better care. That's what delivering great healthcare should feel like.

This role is a full time position of 37.5 hours a week. Monday-Friday 9am-5pm.    As a Mental Health Act and Medical Secretary, you will be:

  • Dealing with administrative tasks associated with Associate Managers appeal, renewal Hearings and Mental Health Tribunals including meeting with detained patients to explain their rights of appeal against detention under the MHA.
  • Maintaining relationships with independent advocacy and updating solicitor contacts to support service users within the service.
  • Attending Associate Hospital Managers Hearings and support Mental Health Tribunals.
  • Dealing with the administration of Consent to Treatment Regulations.
  • Assisting in the administrative tasks associated with Care Quality Commission visits and reports.
  • Co-ordinating the accurate and timely completion and processing of section papers and associated documentation ensuring the relevant information, signatories and permissions are obtained and recorded in accordance with the requirements of the MHA and code of practice.
  • Ensuring that all information and documentation is correctly processed in line with policies and procedures in order that regulatory and statutory requirements are met.
  • Maintaining the audit trail ensuring up-to-date and accurate information can be provided or accessed as required.
  • Supporting the Registered Clinician with letters and general documentation
  • Supporting meetings as minute taker as requested chaired by the Registered Clinician, Medical Director or as is required by the clinical team.
  • Receiving and record typing, checking, and amending for spelling and grammatical errors, completing within given deadlines.
  • Participating in the administration, development and evaluation of regulatory matters.
  • Co-ordinating the hospital diary and the whereabouts of the clinicians.
  • Co-ordinating clinical meetings.
  • Arranging Conference Calls.

To be successful in this role, you'll need:

  • 4 GCSEs or equivalent (including English)
  • Word Processing qualification is desirable
  • MHA Administration qualification or equivalent is desirable
  • Computer literate (Microsoft Office preferred)
  • Experience of Medical Records administration in a mental health setting is desirable
  • Experience of administration/office systems
  • Experience of audio typing
  • Communication and organisational skills

Where you will be working:

Location: Barnet Lane, Elstree, Borehamwood, Hertfordshire, WD6 3QU

Barnet Lane’s Complex Care and Recovery Service (CCRS) is a highly specialised, bespoke inpatient adult service designed to support individuals whose needs exceed the scope of traditional inpatient service models.

The service specialises in treating patients who have experienced multiple or prolonged admissions, stalled discharge pathways, or who have been unable to progress within conventional care environments.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

  • Annual base salary of £30,900
  • The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
  • Career development and training to help you achieve your professional goals
  • Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
  • Wellbeing support and activities to help you maintain a healthy work-life balance
  • Access to Blue Light Card, which provides a range of exclusive offers and discounts
  • Life Assurance, for added peace of mind
  • Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
  • 24/7 GP service and second medical opinion, to ensure you are the best you can be
  • Enhanced Maternity Package, so you can truly enjoy this special time
  • Pension contribution, to help secure your future
  • Free meals and parking

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

About us

Elysium Healthcare is a part of the Ramsay Health Care network, with a broad presence across England and Wales. With over 8,000 employees and covering sectors such as Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, Elysium offers significant growth opportunities across their network of over 80 services. They pride themselves on a distinct approach to care delivery. Working at Elysium allows individuals access to a comprehensive benefits package designed to support wellbeing, professional development, and securing one's future. Examples include access to a rewards & benefits platform, wellbeing activities, Blue Light Card offers, life assurance, and maternity packages. Elysium's mission supports the belief that great care stems from a well-supported and developed team.

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