Business Support AssistantJobsGoPublic

What will you be doing?

Family Hubs are part of Kent County Council’s offer to support children and young people aged 0–19 (up to 25 with SEND) and their families.

Our local Family Hubs offer a broad and integrated range of early help services, including midwifery, health visiting, parenting support, and activities for children and young people. We have 56 Family Hubs across Kent, working alongside partners to support local communities.

We are looking for a Business Support Assistant to be based at Bysing Wood Family Hub. The role will support Family Hub provision across the Swale District, with an expectation that the postholder can travel and work flexibly across the district to provide cover at other Family Hub locations where required.

This role involves supporting a range of busy Family Hubs by greeting, welcoming and signposting families and professionals. It is a key role in providing professional and effective support to Family Hub Workers who work with children, young people and families across the district.

We are looking for someone with a calm and organised approach who would like to make a positive contribution to the service.

Location: Bysing Wood Family Hub

Hours: 37 hours per week

Working Pattern:

Monday - Thursday : 08:30 – 16:30

Friday: 08:30 – 16:00

Key Responsibilities:

Acting confidently as the first point of contact for staff, visitors, families and partners

Greeting and welcoming families and signposting them appropriately

Supporting the opening and closing of hubs as required

Providing administrative support to Family Hub staff and the wider service

Handling enquiries via telephone, email and in person

Supporting Health & Safety processes, including reporting and monitoring building faults

Managing sensitive information, checking and recording data accurately

Liaising with colleagues and partners to arrange meetings

Working effectively in a multi‑agency environment, responding to urgent requests and deadlines

Travel and work flexibly across the district to provide cover at other Family Hub locations where required.

About You:

You will demonstrate:

A confident telephone manner and excellent interpersonal skills

A calm, organised and professional approach to work

Experience of dealing with customers or service users

A flexible attitude to working across a geographical area

Administrative experience with the ability to manage a varied workload

Proficient knowledge of Microsoft Office and other IT applications

Within the “How you meet the requirements of the role” section of your application, please demonstrate how you meet the criteria set out in the person specification attached to the Job Description.

What we offer:

29 days annual leave plus bank holidays

Generous contributory pension scheme

Training and an ongoing development plan

Employee‑focused support and staff networks

A rewarding and meaningful career

Access to Kent Rewards, offering discounts on local and national brands

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Interviews: To be confirmed

About you

For further information, please contact:

Laura Guy - [email protected]

About us

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.