Business Support Team LeaderCouncil

Post No. SSCF0235.1 - Business Support Team Leader

Part-time Post 22.2 hrs

An exciting opportunity for a suitably experienced, confident, enthusiastic and motivated Business Support Team Leader has become available in Social Services in Newport City Council. The new Team Leader will be a key member of a centralised Business Support Team and will liaise with other Team Leaders to coordinate, plan and delegate work to the team to reflect demand ensuring effective administration support is always provided, whilst constantly developing the service and improving efficiency.

You will also work closely with the Team Manager to ensure work is allocated and prioritised effectively and to manage business processes and procedures whilst ensuring compliance with Council policies and procedures. Other duties include line managing business support staff, providing meeting support as required, maintaining financial records and undertaking project work.

About you:

• You will hold a good standard of education with experience of working in an office environment.
• You will be required to work 22.2 hours per week (days to be discussed at interview). This role is a hybrid role, with your week split working between the office and at home.
• Experience of managing a team including providing one-to-one supervision is essential, as well as some knowledge of managing absence, disciplinary and performance procedures
• A sound knowledge of Microsoft Office programmes and their application is essential.

Business Support

• Lead, motivate, coach and support a team of business support staff, fostering a positive and collaborative work environment whilst maintaining team morale through an ever-changing working environment.
• Set clear goals and objectives for the team and monitor performance against targets
• Provide regular feedback and support to team members, addressing performance issues and promoting professional development
• Delegate tasks effectively and ensure timely completion of work.
• Manage and coordinate the day-to-day activities of business support, ensuring efficient and effective service delivery.

Continuous Improvement

• Identify areas for improvement in business processes and procedures
• Implement and monitor changes to improve efficiency and effectiveness
• Stay up to date with best practices and trends

Required skills and experience

• Proven experience in a team leadership role, preferably in a business support environment
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem solving and decision-making skills
• Proficient in Microsoft Office Suite and other relevant software

Business Support staff work both independently at home and also in the office in the Civic Centre in Newport. The successful candidate must therefore be able to manage staff remotely.

Benefits of working for Newport City Council include: 26 days annual leave in your first year (in addition to statutory Bank Holidays), membership of Local Government Pension Scheme, cycle purchase scheme, discounted gym membership and discount card scheme with access to retail, travel and holiday offers.

We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.

Newport City Council is committed to working towards its workforce being more representative of the population that we serve and
particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.

Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.

Our values – Fairness for all, Making a difference, Being responsible, Working together
Ein gwerthoedd – Tegwch i Bawb, Gwneud Gwahaniaeth, Bod yn Gyfrifol, Gweithio gyda'n gilydd