Patient Engagement and Information CoordinatorNHS

Job summary

The post holder will be responsible for supporting to implement the Trust's Patient Experience strategy. This includes developing regular patient engagement opportunities, and ensuring patient information meets the National Accessible Information Standard (AIS).

Main duties of the job

• The post holder will also supervise the Volunteer Co-ordinator, who manages the Homerton Helpers Volunteer Service.
• They will be an expert in understanding the AIS and support services to improve information and communication with patients who require additional adjustments and support.
• They will also lead on ensuring patient experience feedback from local and national surveys, such as Friends and Family Test (FFT), is used to improve services. They will work creatively to broaden patient representation and engagement to include the diverse demographic of City and Hackney, ensuring multiple opportunities for the patient voice to be heard and understood.
• The post holder will support services to collect feedback effectively to make service changes that improve the patient experience.
• Provide advice and expertise to ensure the Trust is working within the AIS and Trust policy.
• Identify opportunities to engage and recruit service users, their relatives and carers to become involved in improvement and experience activities.

Job description

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.