Appointments and Referrals Co-ordinatorNHS

Job summary

Are you looking for a rewarding and fulfilling role where you can make a real difference to patients every day? Mid Yorkshire Teaching NHS Trust is looking for enthusiastic and organised individuals to join our team as Appointments and Referrals Co-ordinators.

You will become part of a busy, friendly and supportive team, playing an important role in ensuring patients receive a smooth and efficient service throughout their care journey.

These opportunities will support our Cardiac Physiology, Respiratory Physiology and Sleep Services, providing essential administrative and co-ordination support to help deliver a high-quality patient experience.

The main working sites for these roles will be Pontefract Hospital and Dewsbury Hospital.

We have three vacancies available:

Two full-time positions (37.5 hours per week).

One part-time position (30 hours per week).

If you have excellent organisational and communication skills, enjoy working in a fast-paced environment and are passionate about providing an excellent service to patients, we would love to hear from you.

Main duties of the job

• Develop and maintain the ability to use and simultaneously navigate a range of computer systems including Patient Administration System (PAS), the electronic referral system, patient records, order communication system, digital call handling system, Microsoft packages, particularly Excel.
• The post holder will be required to work in a fast-paced environment, with the ability to manage competing demands whilst multitasking with the possibility of multiple interruptions.
• To frequently sit and concentrate using multiple computer screens for a substantial proportion of the working day, inputting accurate information using varying computer systems at the same time, often whilst speaking to a patient.
• To provide a dedicated service to individual specialties, working in partnership with a multi-disciplinary team including clinical and administrative colleagues to keep outpatient clinics utilised to optimum levels.
• Using Excel, extract and filter patients from the New Waiters and Follow-Up PTL (Patient Tracking List) to ensure patients selected are in clinical priority and chronological order in line with local and national targets (18-week RTT and Cancer) prior to booking.
• Book, cancel and re-arrange appointments in line with the Trusts Patient Access Policy ensuring slots are offered to patients giving reasonable notice.
• To have a clear understanding of patient pathways and episodes ensuring patients are supported safely through their pathway be this routine, cancer or acute.

Job description

Essential person specification requirements

Qualifications

• Sound educational background (5 GCSEs including English and Maths)
• NVQ 3 in Business Administration or equivalent experience
• ECDL or equivalent experience

Experience

• Experience of working with multiple computer software programmes such as Microsoft Office, Patent Administration System, ICE
• Working within a multidisciplinary team
• Experience of working in a customer service environment
• Excellent communication skills to overcome barriers of understanding
• Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
• Experience of collating data
• Ability to organise self, working to deadlines and ensuring quality standards.
• Experience of scheduling / coordination activities and/or resources.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.