Receptionist - CardiologyNHS

Job summary

Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre.

Join our friendly Cardiology Outpatients team at Norfolk and Norwich University Hospital as a Receptionist and become the welcoming face of patient care. In this fast-paced, people-focused role, you'll support patients from arrival to appointment, coordinate clinics, manage bookings, and ensure accurate real-time data on our Patient Administration System. Every day is different--you'll balance a variety of tasks while working closely with clinical and administrative colleagues to keep services running smoothly.

You'll make a real difference by providing a warm, professional first impression, supporting patient safety in waiting areas, and handling enquiries with empathy and confidentiality. Strong communication, organisation, and teamwork are key, as well as the ability to prioritise and stay calm under pressure.

At NNUH, we live our PRIDE values--People focused, Respect, Integrity, Dedication and Excellence. If you're passionate about delivering outstanding patient experience, thrive in a busy environment, and want to be part of a supportive, compassionate team, we'd love to hear from you.

Main duties of the job

As a Receptionist in Cardiology Outpatients, you will provide a high-quality front-line service, welcoming patients, managing clinic reception, booking and rearranging appointments, and ensuring accurate, real-time data entry on the Patient Administration System. You will coordinate clinics, prepare notes and appointment lists, liaise with clinical teams, and respond to patient and staff enquiries professionally and confidentially. You will also help maintain patient safety and comfort in waiting areas and support the smooth running of busy outpatient services.

We are looking for someone with excellent communication and customer care skills, strong organisation, attention to detail, and the ability to multitask and prioritise in a fast-paced environment. You should be confident using IT systems, work well within a team, and demonstrate empathy, professionalism, and respect at all times.

Typical decisions include: prioritising urgent clinic or investigation requests against routine bookings; deciding when to escalate patient concerns or waiting room issues to clinical staff; and assessing when appointments need to be rebooked or overbooked based on clinical priority and availability.

Good general standard of literacy and numeracy.

Job description

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics