General Practice AssistantNHS

Job summary

*This is a full-time position. Hours are non-negotiable*

The General Practice Assistant (GPA) supports clinical and administrative functions across member practices within the Primary Care Network (PCN). Working under the supervision of GPs and practice managers, the GPA helps reduce clinician workload, improve patient access and enhance operational efficiency. This hybrid role spans patient-facing tasks, digital workflow support, and population health initiatives, contributing to the PCNs the delivery of enhanced primary care and network contract specifications.

Main duties of the job

Responsibilities and duties may include (and may not be limited to):

Assist GPs and clinical teams with administrative duties including coding, referrals, document management, and appointment preparation

Conduct basic clinical observations (e.g., blood pressure, BMI, lifestyle questionnaires) to support patient reviews and long-term condition management

Support PCN-wide initiatives such as Enhanced Access, seasonal health campaigns and IIF targets

Liaise with patients to provide information, follow-up instructions and care navigation across practices

Maintain accurate records using practice based digital systems, ensure compliance with GDPR, safeguarding, and infection control protocols

Contribute to service improvement, digital transformation, and patient experience projects across the PCN

Working with the PCN leadership team to design, plan and implement the PCN vision and strategy

Sorting all clinical post and prioritising for the GP in terms of actions

Redirect post to others members of the clinical team where appropriate such as clinical pharmacist etc

Extract all information from clinical letters for coding and adding to clinical records

Liaise with external agencies on behalf of the practice

Job description

As a General Practice Assistant, you will work alongside GPs, practice managers and the wider clinical team to reduce clinician workload, improve patient access and make our practices run more efficiently. This varied role combining patient-facing work, clinical administration and support for population health initiatives across the network.

Reporting to the PCN Strategic Development Lead, with day-to-day links to the Practice Manager, your duties will include:

Sorting and prioritizing clinical post for GPs and redirecting it to other clinicians, such as the clinical pharmacist

Extracting information from clinical letters for coding and adding it to patient records

Supporting GPs with coding, referrals, document management and appointment preparation

Carrying out basic clinical observations such as blood pressure, BMI and lifestyle questionnaires to support patient reviews and long-term condition management

Liaising with patients on information, follow-up instructions and care navigation

Liaising with external agencies on behalf of the practice

Supporting PCN-wide initiatives including Enhanced Access, seasonal health campaigns and IIF targets

Contributing to service improvement, digital transformation and patient experience projects

Full training and support will be provided.

About us

*This is a full-time position. Hours are non-negotiable*

Primary Care Networks (PCNs) have been created to facilitate delivery of more integrated care. They cover defined geographical areas to enable them to better respond to the needs of local populations and build relationships across wider primary care within natural neighbourhoods. By design they are small enough for relationships to flourish, but large enough to provide a broad scope of services.