Medical Administrator/ReceptionistNHS

Job summary

We want to recruit a part-time Medical Administrator to join our friendly GP practice team to. The specific days that we require the new recruit to work is Thursday and Friday, 8am-6:30pm with the potential for more hours upon review. Applicants should have GP surgery experience and knowledge of SystmOne. We are looking for a candidate who can be flexible within the role, to have the ability to adapt to the daily needs of the practice and to support annual leave cover and absences when required.

Main duties of the job

Be part of our surgery team delivering healthcare to our patients in a friendly and efficient manner, face-to-face, on the phone and online, providing a friendly and efficient service.

Job description

• Dealing with day-to-day administration tasks, including processing referrals, online patient requests, and other documents
• Managing the surgery email account and ensuring that all emails are answered in a timely manner
• Processing new patient registrations
• Dealing with repeat prescription requests
• Responding efficiently and with respect and empathy to patient enquiries both in person and by telephone
• Advise patients of relevant charges for non-NHS services, accept payment and issue receipts
• Remaining patient and calm in often stressful situations
• Scanning, filing and photocopying documents
• Clerical support to GPs and the wider healthcare team
• Understand and disseminate NHS wider policies to patients when requested
• Undertake any other additional duties appropriate to the post as requested by the management team
• Support the practice team with patient wellbeing events such as patient coffee mornings/drinks

About us

We are a busy but friendly GP practice on the Kings Road in Chelsea, London with a diverse group of staff to reflect our diverse community.With patients' needs at the heart of everything we do, we strive to provide a high quality service and treat all our patients with the utmost respect and care.