Patient Access Co-ordinatorNHS

Job summary

We are looking for a motivated and organised Patient Access Coordinator to support the delivery of efficient, high-quality services across the Division of Medicine.

The role will focus on ensuring timely patient access to services, supporting outpatient, inpatient and day-case pathways, including the monitoring of 18-week pathways and diagnostic waiting times.

You will be responsible for maintaining accurate patient information, monitoring and validating 18-week pathways, updating PAS and SystmOne records, and identifying and resolving data quality issues. You will also support audits, national registries and service improvements, working closely with colleagues across different teams to ensure patients receive timely access to care.

Main duties of the job

• Monitor waiting times and 18-week pathways, including diagnostic waiting lists, escalating potential breaches where necessary.
• Review waiting list activity, capacity and demand to support effective patient access.
• Manage inpatient, day-case, outpatient and diagnostic waiting list issues.
• Work closely with clinical and administrative teams to ensure patients progress through their pathways in a timely manner.
• Liaise with diagnostic departments to support timely investigations and appointments.
• Maintain accurate patient information and validate waiting lists using PAS, SystmOne, Solus and other relevant systems.
• Identify and resolve data quality issues, ensuring waiting time information is accurate and up to date.
• Support service improvement initiatives to improve patient access, waiting times and service performance.
• Coordinate and support access and performance meetings, providing relevant reports and information.
• Work collaboratively with managers and colleagues across the Division of Medicine to support operational delivery and Trust performance targets.
• Support administrative colleagues through guidance, training and shared good practice.
• Maintain patient confidentiality and ensure all work is carried out in line with Trust policies and procedures.

Job description

Essential person specification requirements

Qualifications

• NVQ Level 3 or equivalent qualification in Business Administration, ILM or relevant equivalent experience.
• Sound educational background (4 GCSE’s, grade C or above)

Experience

• Microsoft Word/excel/email knowledge
• Experience of working to targets
• Experience of working with a busy/demanding environment

Skills and Abilities

• Keyboard skills
• Develop and maintain positive working relationships
• Demonstrate effective and clear written, verbal and telephone, communication skills
• Work with demanding workloads and prioritise tasks
• Maintain a safe working environment for self and others
• Willingness to take on tasks

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.