Administrator Correspondence TeamNHS

Job summary

We are looking for an organised, reliable and proactive individual to provide a high-quality administrative service to patients, doctors, colleagues, healthcare professionals and external organisations.

The successful candidate will be able to work effectively as part of a small administrative team, manage competing priorities and remain calm under pressure while maintaining a high level of accuracy and attention to detail.

You will be expected to use your initiative, communicate confidently, recognise when support is needed and understand the importance of maintaining patient confidentiality at all times.

Main duties of the job

Emails need to be either forwarded onto the relevant person/department or printed off, proofread, scanned, annotated and workflowed to the relevant person/department

External post this needs to be proofread, scanned into Docman, annotated and workflowed to the relevant person/department

Docman Electronic mail needs to be proofread, annotated and workflowed to the relevant person/department.

Job description

Annotating Blue is used to highlight a GP action. Yellow is used to highlight a medication change or new medication to be added. Green is used to highlight clinical codes. Pink is used to highlight weights, heights, blood pressures, pulse, allergies, smoking status

Non-Workflow this is a letter with no action on it at all but is scanned into Docman and kept in a separate folder non workflow. The team will support each other to keep this folder clear.

Up keep of Burnham Health Centres policies and procedures

Update the nurses job description sheets on excel

About us

Burnham Health Centre is a busy GP practice providing primary care services to a large patient population. Our administrative and clinical teams work closely together to provide an efficient, responsive and high-quality service to our patients.

The Patient Services Department plays an important part in supporting our clinicians and ensuring that patient correspondence, referrals and administrative processes are managed effectively.